Right about here I started doing multiple chats at once. These are from other sessions I had going on Day 187, same time as Melanie and the Pop-Tart. More trying to get suspended, more following up on complaints against supervisors... Jeez, my to-do list is really piling up. I long for a simpler time when all I wanted was for eBay to close my account.

10:15:22 AMSystemInitial Question/Comment: Other
10:15:27 AMSystemThank you for contacting eBay Live Help!
10:15:27 AMSystemYou are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
10:16:22 AMSystemWe appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
10:17:22 AMSystemWe apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.
10:18:13 AMSystemCindy T. has joined this session!
10:18:13 AMSystemConnected with Cindy T.
10:18:18 AMCindy T.Hello, thank you for waiting and welcome to eBay Live Chat! My name is Cindy.
10:18:21 AM[eBaiting]Hi
10:18:28 AMCindy T.If you're a registered member, may I please start by having you confirm your User ID and first name?
10:18:46 AM[eBaiting]
10:18:49 AM[eBaiting][eBaiting]
10:19:07 AMCindy T.Thank you, [eBaiting]. How may I assist you today?
10:19:15 AM[eBaiting]I am just trying to close my account
10:19:18 AM[eBaiting]But it is taking forever
10:20:11 AMCindy T.I am sorry to hear that.May I please ask, when did you begin the process?
10:20:19 AM[eBaiting]Exactly 187 days ago
10:21:13 AMCindy T.Id like to look more thoroughly into this issue for you. For security purposes, I just need to confirm your registration information first. May I please have your full name, email address, full street address, and phone number?
10:21:51 AM[eBaiting][My name], [My address], [My eBay ID], [My email address]
10:22:21 AM[eBaiting][My phone number]
10:23:16 AM[eBaiting]PS do you know Chris Bu or Jane U?
10:23:18 AMCindy T.Thanks, let me just see what I can find out.
10:23:26 AM[eBaiting]Yeah, go find out if you know them
10:27:18 AMCindy T.I see that you were already in chat this morning - it seems you were not able to connect with Chris Bu, however you did speak with another agent for over 1 hour regarding this.
10:27:34 AM[eBaiting]No I connected with Chris Bu
10:27:40 AM[eBaiting]I have 3 chat sessions going at once
10:28:01 AM[eBaiting]Sooner or later, it will be faster to just close my account
10:28:13 AMCindy T.Oh, that would be why it does not show any time for me - if you have not finished your session yet.
10:29:21 AM[eBaiting]So can you tell the people who can just close my account to just close my account?
10:30:18 AMCindy T.I see that the previous agent you spoke to advised you that the best thing to do in this situation is to just hang in there and the closure should be complete by May 14th.
10:30:25 AM[eBaiting]Oh I am hanging in there
10:30:30 AM[eBaiting]Hanging in there = Keeping this up
10:30:53 AMCindy T.I can look into this more to see if there is anything else that I can do for you.
10:31:01 AM[eBaiting]Ok can you do that now?
10:32:58 AMCindy T.Okay, Thanks for waiting. I'm going to transfer you one of the supervisors in a moment. A supervisor will be able to look into the situation for you. Please hold for the transfer.
10:33:02 AM[eBaiting]Ok thanks
10:33:53 AMSystemCindy T. has left this session!
10:34:58 AMSystemLeena S. has joined this session!
10:34:58 AMSystemConnected with Leena S.
10:35:02 AM[eBaiting]Hi again Leena S
10:35:05 AM[eBaiting]'member me?
10:35:05 AMLeena S.Thank you for waiting.
10:35:34 AM[eBaiting]It is what I do best
10:35:38 AMLeena S.Yes, thank you. Did you get a chance to review the transcript that I sent over to you?
10:38:29 AM[eBaiting]Yes I did
10:38:32 AM[eBaiting]Now I am writing back
10:39:33 AMLeena S.Okay great. Now, at this point, the best thing to do is check back with us after May 14th as the account closure process will be completed the end of that day.
10:39:40 AMLeena S.Is there anything else I can help you with today?
10:39:43 AM[eBaiting]Check back until May 14th, gotcha
10:41:08 AMLeena S.Great. I hope the rest of your day goes well.
10:44:40 AM[eBaiting]Me too
10:44:48 AM[eBaiting]I am going to [restaurant] with [co-worker] for lunch
10:44:56 AM[eBaiting]And I have [kind of underwear I'm wearing] on
10:45:18 AMLeena S.Sounds great.
10:45:24 AM[eBaiting]It is
10:45:36 AM[eBaiting]They's comfy
10:45:47 AM[eBaiting]By the way do you know Melanie S?
10:45:54 AM[eBaiting]She is another supervisor there
10:46:28 AMLeena S.Yes and we can certainly follow up with her regarding your session with her.
10:46:38 AM[eBaiting]I would like a formal complaint filed against her
10:46:46 AM[eBaiting]She just left her session open and never replied to me
10:46:56 AM[eBaiting]And she made me get Pop Tart filling on my monitor
10:47:01 AM[eBaiting]But that is okay I licked it off
10:47:08 AMLeena S.certainly we have copies of the transcript here for review.
10:47:09 AM[eBaiting]But she never did reply to me
10:47:27 AM[eBaiting]She thought ignoring me would make me go away
10:47:31 AM[eBaiting]But it did not
10:47:34 AM[eBaiting]I am still here
10:47:36 AM[eBaiting]As you can see
10:49:48 AMLeena S.It shows here that Melany was having technical difficulties. She is not the type of person to disconnect a session or leave it hanging. I will definitely be able to follow up on this. Thank you for your feedback on this matter.
10:51:03 AM[eBaiting]Lots of supervisors seem to have technical difficulties
10:51:09 AM[eBaiting]Meridyth did yesterday
10:51:17 AM[eBaiting]I got disconnected from her 3 times
10:51:19 AM[eBaiting]And Jose S
10:51:26 AM[eBaiting]I got disconnected from him once
10:51:39 AM[eBaiting]I think the supervisors need better computers
10:51:42 AM[eBaiting]Or network cards
10:52:53 AMLeena S.I see.
10:53:08 AMLeena S.May I ask what browser are you using to access the site? (ex. Internet Explorer, AOL, Netscape, etc.).
10:54:33 AM[eBaiting]You can't tell?
10:54:38 AM[eBaiting]I figured eBay gathered stats on all that
10:54:51 AM[eBaiting]IP addresses too
10:55:43 AMLeena S.We can just see general information when you visit this chat queue.
10:56:08 AM[eBaiting]Awesome
10:56:23 AM[eBaiting]That means there is no way for eBay to block me
10:56:26 AM[eBaiting]I am unstoppable
10:56:29 AM[eBaiting]Thanks for confirming it
10:57:53 AMLeena S.It is always best to confirm with a member so we can ensure that we provide accurate information. We can still track down an IP address and member information so I would still keep that in mind.
10:58:24 AM[eBaiting]I have a dynamic IP, I can change it
10:58:29 AM[eBaiting]You will never get me
10:58:31 AM[eBaiting]ehehehehehehehehehehe
10:59:13 AMLeena S.Member's can still be suspended on eBay regardless of their IP address.
10:59:23 AMLeena S.Is there anything else I can help you with today before I let you go?
10:59:24 AM[eBaiting]Suspended, eh?
10:59:29 AM[eBaiting]What would I have to do to get suspended?
10:59:38 AM[eBaiting]Keeping in mind I can't buy or sell anymore
10:59:48 AMLeena S.I am going to disconnect this chat soon. What is your question on feedback?
11:00:01 AM[eBaiting]Feedback?
11:00:04 AM[eBaiting]I have no question on feedback
11:00:48 AMLeena S.What would you want to do that would want us to block you?
11:01:13 AM[eBaiting]Anything that will make you completely kick me off eBay
11:01:36 AM[eBaiting]Like closing my account, except I do not have to wait the 14 days
11:01:58 AM[eBaiting]because I did something so bad they kicked me off immediately
11:02:11 AM[eBaiting]What if I called someone a really bad name?
11:02:20 AM[eBaiting]What if I made racial slurs?
11:02:28 AM[eBaiting]What if I threatened to kill lots of people?
11:02:32 AM[eBaiting]Would any of those get me banned?
11:03:54 AM[eBaiting]I am not actually threatening to kill lots of people, I am just asking what would happen if I did.
11:04:08 AMLeena S.Any activity here would reactive your account though an account is suspended the information is still here in the system. It would be better to leave it as is so it can be closed properly.
11:04:24 AM[eBaiting]Ok I will not threaten to kill lots of people then.
11:04:48 AMLeena S.Any threats made are taken very seriously, it would be escalated to your local law enforcement and handled appropriately from there.
11:05:10 AM[eBaiting]So it is probably a good idea that I did not threaten lots of people then
11:06:18 AMLeena S.Yes, I suggest you do not make any threats.
11:08:08 AMLeena S.Thank you for your time. Enjoy your lunch and have a good day.

[Total chat time: 53 minutes.]

At that same exact moment, across town...

10:16:37 AMSystemInitial Question/Comment: Other
10:16:42 AMSystemThank you for contacting eBay Live Help!
10:16:42 AMSystemYou are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
10:17:37 AMSystemWe appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
10:18:37 AMSystemWe apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.
10:19:37 AMSystemWe are sorry for the delayed connection. Your question is important to us and one of our representatives will be with you soon.
10:20:02 AMSystemJane U. has joined this session!
10:20:02 AMSystemConnected with Jane U.
10:20:07 AMJane U.Hello, thank you for waiting and welcome to eBay Live Chat! My name is Jane. If you're a registered member, may I please start by having you confirm your User ID and first name?
10:20:50 AM[eBaiting]
10:20:52 AM[eBaiting][eBaiting]
10:21:07 AMJane U.Hi [eBaiting]! How may I help you today?
10:21:19 AM[eBaiting]I just want to close my eBay account
10:22:12 AMJane U.I'm sorry to hear that you want to close your account but let me get the link so you can close your account.
10:22:29 AM[eBaiting]I already put in a closure request
10:22:39 AM[eBaiting]But they are saying I have to wait 2 weeks
10:22:44 AM[eBaiting]Even though there is no activity on the account
10:23:01 AM[eBaiting]PS do you know Chris Bu or Cindy T?
10:24:52 AMJane U.I'm afraid to say that you might need to wait for your account to be closed. I hope you do understand that it is our policy not close an account immediately.
10:25:01 AM[eBaiting]I already waited 180 days
10:25:03 AM[eBaiting]+ 7 more adys
10:25:04 AM[eBaiting]days
10:25:07 AM[eBaiting]Today is the 187th day
10:25:26 AM[eBaiting]It is my policy to bug people until I get what I want
10:25:44 AM[eBaiting]The sooner it gets closed, the less LiveHelp time I will waste
10:25:49 AM[eBaiting]And the more people you can help who WANT to use eBay
10:25:55 AM[eBaiting]I have 2 other chat sessions going right now
10:27:57 AMJane U.I hope you do understand that a different department handles account closure.
10:28:05 AM[eBaiting]Oh yeah
10:28:17 AM[eBaiting]I am sending them about 100 emails a day as well
10:32:42 AMJane U.Is there anything else I can help you with aside this concern?
10:32:50 AM[eBaiting]Yes
10:33:10 AM[eBaiting]I would like to close my eBay account please
10:34:42 AMJane U.I'm afraid to say that you have to wait until your is closed.
10:35:18 AM[eBaiting]The email I got from them said I only had to wait if there was activity on my account
10:37:52 AMJane U.Okay. I'm afraid that another department handles account closure. If I'll be able to close your account I could have done that but you really need to wait for it to be closed.
10:38:20 AM[eBaiting]Can you transfer me to that department?
10:40:47 AMJane U.I'm afraid that they're only available though e-mail.
10:41:13 AM[eBaiting]Is this the link:
10:41:15 AM[eBaiting][Really long URL that screws up my nice HTML table so I've left it out]
10:43:22 AMJane U.Yes. Is there anything else I can help you with aside with you account closure concern?
10:43:30 AM[eBaiting]Yes
10:43:46 AM[eBaiting]I do not think I should have to wait any longer, as it is eBay's screwup that made me wait this long
10:48:02 AM[eBaiting]Still there?
10:52:03 AM[eBaiting]Jane?
10:52:06 AM[eBaiting]Plain Jane?
10:52:10 AM[eBaiting]Plain Jane in the rain?
10:52:19 AM[eBaiting]Plain Jane in the rain in Spain which falls mainly on the plain?
10:52:23 AM[eBaiting]Watching Citizen Kane?
10:55:47 AM[eBaiting]I dated a girl called Jane a few times in high school
10:57:40 AM[eBaiting]But she was Jane M
10:57:42 AM[eBaiting]Not Jane U
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Okay, I should probably explain what I'm doing here. LiveHelp lets you enter your name when you start a session. Up to now I've been doing my real name, but this time I used my eBay ID. Since the chat puts that in front of your comments, I was hitting spacebar and enter repeatedly to make my eBay ID appear on Jane U.'s window over and over again. Makey-sensey? We'll have more fun with this in upcoming chats, very soon.

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11:02:53 AMJane U.I might need to transfer you to my supervisor so she cans assist you further.
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11:03:13 AMJane U.Please hold on while I transfer you.
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11:04:28 AMSystemJane U. has left this session!
11:04:28 AMSystemRuby O. has joined this session!
11:04:28 AMSystemConnected with Ruby O.
11:05:13 AMRuby O.Hi there! This is Jane's supervisor, Ruby. I'll just need a moment to review your chat with her to get up to speed on what you two have discussed so far. I'll be right back.
11:06:58 AMRuby O.Thanks for waiting. I'm sorry to hear that you're having issues with the closing of your account. I've checked on my end and can confirm that it's currently in the process of being closed by our Trust and Safety team.
11:07:18 AMRuby O.I understand that you've been waiting for quite sometime now to have it closed.
11:07:18 AM[eBaiting]Yeah but it should be closed already
11:07:58 AMRuby O.At the moment it's really best to wait since any delays on Trust and Safety's part has to be addressed by them directly.
11:08:23 AMRuby O.Since you've already contacted them as well to follow up, it's really best to wait for a response.
11:08:30 AMRuby O.I apologize for the inconvenience.
11:08:30 AM[eBaiting]That is what everybody says
11:08:35 AM[eBaiting]I wonder if it is a conspiracy
11:08:47 AM[eBaiting]I should keep writing back to see if anyone tells me anything different
11:09:13 AMRuby O.Yes, since GS chat really handles general questions. Anything else that is handled by other departments has to be routed to them.
11:09:19 AM[eBaiting]What is GS?
11:09:25 AM[eBaiting]Greg [Last name that starts with "S"]?
11:09:28 AM[eBaiting]That is a guy I work with
11:09:38 AMRuby O.I can tell you right now that you won't be hearing anything different. That is how our system works.
11:09:48 AMRuby O.General Service, actually.
11:09:57 AM[eBaiting]Ok well I will keep writing anyway
11:10:11 AM[eBaiting]Maybe if I use up too much of their time they will change the error of their ways
11:10:17 AM[eBaiting]I have 3 chats going on right now you know
11:10:22 AM[eBaiting]I bet I could handle 5
11:10:43 AMRuby O.Sure thing, but that might prolong the process. I'm sure you've already been informed that.
11:10:52 AM[eBaiting]Yep, they always say that too
11:11:01 AMRuby O.I know it's really frustrating that you haven't got a response on time and I'm really sorry if you feel like you are ignored because this issue is not yet resolved.
11:11:03 AM[eBaiting]So then I will just keep bugging them
11:11:09 AM[eBaiting]Oh I never feel ignored
11:11:15 AM[eBaiting]The LiveHelp people always talk to me
11:11:25 AM[eBaiting]I just want the account closed
11:11:37 AM[eBaiting]eBay policy is stupid
11:11:41 AM[eBaiting]It is like pulling teeth
11:11:46 AM[eBaiting]Or so I imagine
11:11:52 AM[eBaiting]I have never actually pulled teeth before
11:11:58 AMRuby O.I understand that. But TnS will be closing your account, and only them can address this issue.
11:12:11 AM[eBaiting]Yeah I have been sending them about a hundred emails a day too
11:13:03 AMRuby O.Well, that's great then. I'm sure that waiting for a response is the best thing to do now since you've already sent them quite a lot of follow-ups.
11:13:19 AM[eBaiting]Nah I will send them more just so they can't forget about me
11:13:33 AMRuby O.All right.
11:13:33 AMRuby O.Is there anything else I can help you with today?
11:14:14 AM[eBaiting]Yes, do you know Melanie S?
11:14:18 AM[eBaiting]She is another supervisor
11:14:21 AM[eBaiting]She ignored me
11:14:23 AM[eBaiting]It made me sad
11:15:48 AMRuby O.Oh, I'm sorry to hear that.
11:15:53 AM[eBaiting]I cried.
11:16:14 AM[eBaiting]But now I need to go to lunch
11:16:21 AM[eBaiting]Can you send a copy of this chat to [My email address] ?

[Total chat time: 1 hour.]


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