Have you ever wished you could be a fish, just for one day? I have. Maybe LiveHelp can do something, I'd better ask them. Man, I'm really getting hooked on this eBaiting thing. Ha! Get it? Hooked? Fish? Ahh, forget it.
| 1:57:32 AM | System | Initial Question/Comment: Other |
| 1:57:32 PM | System | Thank you for contacting eBay Live Help! |
| 1:57:32 PM | System | You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent. |
| 1:58:32 PM | System | We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative. |
| 1:58:49 PM | System | Amy has joined this session! |
| 1:58:49 PM | System | Connected with Amy |
| 1:59:16 PM | Amy | Hello, thank you for waiting and welcome to eBay Live Chat! My name is Amy. If you're a registered member, may I please start by having you confirm your User ID and first name? |
| 1:59:24 PM | [eBaiting] | i wish i was a fish |
| 1:59:45 PM | Amy | Hi! How may I help you today? |
| 2:00:00 PM | [eBaiting] | can you make me a fish? |
| 2:00:11 PM | Amy | Sorry? |
| 2:00:21 PM | [eBaiting] | I wish I was a fish |
| 2:00:48 PM | Amy | I'm sorry but we can only answer ebay related concerns, do you have problem with using ebay right now? |
| 2:00:51 PM | [eBaiting] | yes |
| 2:01:02 PM | Amy | Sure, go ahead |
| 2:01:10 PM | Amy | How may I help you? |
| 2:01:15 PM | [eBaiting] | yes |
| 2:01:44 PM | [eBaiting] | yes |
| 2:03:12 PM | [eBaiting] | yes |
| 2:03:27 PM | Amy | Go ahead, |
| 2:03:36 PM | [eBaiting] | yes |
| 2:06:23 PM | [eBaiting] | yes |
| 2:06:40 PM | Amy | If you are currently typing out your comments, to ensure we are still connected, please send what you have typed so far. |
| 2:07:04 PM | [eBaiting] | yes |
| 2:07:51 PM | Amy | I'm sorry but there are other members waiting in the queue, I will have to disconnect if you do not have your question here. |
| 2:08:02 PM | [eBaiting] | no |
| 2:10:21 PM | Amy | Are you typing your concern now? |
| 2:10:26 PM | [eBaiting] | yes |
| 2:10:54 PM | Amy | May I know exactly what is your concern? So I can assist you? |
| 2:12:13 PM | [eBaiting] | yes |
| 2:14:17 PM | Amy | I'm sorry but I will have to disconnect now, should you have any other questions please don't hesitate to come back into eBay Live Chat for further assistance. Thank you for using eBay Live Chat! |
| 2:14:24 PM | Amy | Have a great day! |
| 2:14:26 PM | [eBaiting] | yes |
[Total chat time: 17 minutes, though not much was said.] Wupz, I forgot to save a transcript of this one initially, and it was a keeper. Back into chat, where Sheila Shiela is waiting to spell her name wrong AGAIN. | ||
| 3:15:57 PM | System | Initial Question/Comment: Other |
| 3:16:02 PM | System | Thank you for contacting eBay Live Help! |
| 3:16:02 PM | System | You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent. |
| 3:16:57 PM | System | We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative. |
| 3:17:12 PM | System | Sheila Z. has joined this session! |
| 3:17:12 PM | System | Connected with Sheila Z. |
| 3:17:12 PM | Sheila Z. | Hello, thank you for waiting and welcome to eBay Live Chat! My name is Shiela. If you're a registered member, may I please start by having you confirm your User ID and first name? |
| 3:17:20 PM | [eBaiting] | [eBaiting], [My eBay ID] |
| 3:17:29 PM | [eBaiting] | This one will be quick |
| 3:17:36 PM | [eBaiting] | BTW you spelled your name wrong again |
| 3:18:27 PM | Sheila Z. | How may I help you today? |
| 3:18:35 PM | [eBaiting] | I just had a chat with Amy |
| 3:18:41 PM | [eBaiting] | And I wanted to save a copy of it |
| 3:18:54 PM | [eBaiting] | Can you send it to [My email address] ? |
| 3:19:17 PM | Sheila Z. | Sure. I'll request for it to be send on your email add dress. |
| 3:19:21 PM | [eBaiting] | Thanks |
| 3:19:27 PM | Sheila Z. | Oh, sorry for the typo error. |
| 3:19:32 PM | Sheila Z. | You're welcome. Would that be all for now? |
| 3:19:37 PM | [eBaiting] | No problem, just thought you'd want to fix your copy/paste intro |
| 3:19:39 PM | [eBaiting] | No that's all |
| 3:19:47 PM | Sheila Z. | Cool! |
| 3:19:47 PM | Sheila Z. | Thanks for using eBay Live Chat! Have a great day! |
| 3:19:49 PM | [eBaiting] | Oh wait |
| 3:19:54 PM | [eBaiting] | I need to close my account |
| 3:20:57 PM | Sheila Z. | Please wait for the result of your account closure request. |
| 3:21:05 PM | Sheila Z. | We are not able to help on this. |
| 3:21:05 PM | [eBaiting] | I have been |
| 3:21:08 PM | [eBaiting] | For 180 days |
| 3:21:11 PM | [eBaiting] | 187 |
| 3:21:57 PM | Sheila Z. | I'm sorry but you really need to wait for the result of your request. |
| 3:22:12 PM | Sheila Z. | We won't be able to help you with that. |
| 3:22:21 PM | [eBaiting] | I know |
| 3:22:23 PM | [eBaiting] | But I can still ask |
| 3:24:31 PM | [eBaiting] | Don't forget to send that chat transcript, okay? |
[Total chat time: 9 minutes.] Unfortunately it seems remembering two things at once was too much for Shiela Sheila. All that mental energy spent on spelling her own name meant that there was none left to remember my transcript. Thankfully Kenny W. (from before) was there to help. | ||
| 3:52:19 PM | System | Initial Question/Comment: Other |
| 3:52:24 PM | System | Thank you for contacting eBay Live Help! |
| 3:52:24 PM | System | You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent. |
| 3:53:19 PM | System | We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative. |
| 3:54:19 PM | System | We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly. |
| 3:55:19 PM | System | We are sorry for the delayed connection. Your question is important to us and one of our representatives will be with you soon. |
| 3:56:04 PM | System | John T. L. has joined this session! |
| 3:56:04 PM | System | Connected with John T. L. |
| 3:56:09 PM | John T. L. | Hello, thank you for waiting and welcome to eBay Live Chat! My name is John. If you're a registered member, may I please start by having you confirm your User ID and first name? |
| 3:56:15 PM | [eBaiting] | [My eBay ID] |
| 3:56:17 PM | [eBaiting] | [eBaiting] |
| 3:56:34 PM | John T. L. | Great, thanks [eBaiting]! How may I help you? |
| 3:56:42 PM | [eBaiting] | I just need a transcript from a previous chat |
| 3:56:47 PM | [eBaiting] | It was earlier this afternoon, with Amy |
| 3:56:57 PM | [eBaiting] | Sheila Shiela said she would send it but has not yet |
| 3:57:03 PM | [eBaiting] | Also she spelled her name wrong but I let her know |
| 3:57:39 PM | John T. L. | I see. One moment while I check on that for you first. I'll be with you shortly, thanks. |
| 3:58:39 PM | System | John T. L. has left this session! |
| 3:59:09 PM | System | Kenny W. has joined this session! |
| 3:59:09 PM | System | Connected with Kenny W. |
| 3:59:22 PM | [eBaiting] | What happened to John T. L.? |
| 3:59:27 PM | [eBaiting] | Does he not like me? |
| 3:59:34 PM | Kenny W. | Hello again [eBaiting]. This is Kenny, the Live Chat Supervisor you were speaking to earlier. |
| 3:59:40 PM | [eBaiting] | Yeah I recognize you |
| 3:59:44 PM | [eBaiting] | I know almost everybody now |
| 4:00:34 PM | Kenny W. | Yes, and I thought we had this situation cleared up as I informed you to come back to chat in 14 days. |
| 4:00:42 PM | [eBaiting] | That is not why I wrote |
| 4:00:51 PM | [eBaiting] | I need to get a transcript of a previous chat session |
| 4:00:59 PM | [eBaiting] | It was earlier this afternoon, with Amy |
| 4:01:10 PM | [eBaiting] | Shiela Sheila said she would send it but it is not here yet |
| 4:01:20 PM | [eBaiting] | Also she spelled her name wrong but I told her about it |
| 4:01:39 PM | Kenny W. | I see the chat was regarding asking if she can "Make you a fish" |
| 4:01:46 PM | [eBaiting] | Yes that is the one |
| 4:02:14 PM | Kenny W. | Please know that these types of chats are not acceptable and I if you are to continue coming into chat without an eBay concern, we are unable to assist you further. |
| 4:02:21 PM | [eBaiting] | Okay |
| 4:02:30 PM | [eBaiting] | From now on all my chats will be about closing my account |
| 4:02:36 PM | [eBaiting] | If I can have a copy of that one please |
| 4:02:39 PM | [eBaiting] | thank you |
| 4:02:44 PM | [eBaiting] | you're welcome |
| 4:02:50 PM | [eBaiting] | sir |
| 4:02:59 PM | Kenny W. | You will need to wait the 14 days, and may come back. But until that time please know that we will no longer be able to chat with you further. |
| 4:03:15 PM | [eBaiting] | So I must wait 14 days for the transcript? |
| 4:03:18 PM | [eBaiting] | That is a long time |
| 4:03:27 PM | [eBaiting] | Other people sent me copies of theirs the same day |
| 4:03:34 PM | Kenny W. | You must wait 14 days before coming back into chat further. |
| 4:03:44 PM | [eBaiting] | Ok but can I have that one transcript now? |
| 4:03:54 PM | Kenny W. | I will send you the transcript immediately. |
| 4:03:57 PM | [eBaiting] | Thank you |
| 4:04:34 PM | Kenny W. | But again, if you are to come into chat again we will not be able to assist you further. |
| 4:04:48 PM | [eBaiting] | Does this mean I have started to have a negative impact on customer service? |
| 4:06:04 PM | Kenny W. | Yes, and as you know we're unable to help you further in this situation. Our reps are here to help members as best we can with General Support issues. I will send the transcript now. |
| 4:06:15 PM | Kenny W. | Have a nice day. |
YES!! If any naysayers still have any doubts that eBaiting has an impact, here is Exhibit A! The defense rests. Well okay, not yet.
[Total chat time: 14 minutes.]