About this time I was starting to get some noteriety among the support staff. I ran into Jerry M. yet again and for the first time I was transferred up to a supervisor, Meridyth. Due to computer problems on her end I got me a trifecta disconnecta. Now, I was able to stay calm because at this point I’m just messing with the LiveHelp people, but imagine how aggravating this would be to an eBay user who genuinely needed assistance. This is on top of the bug in their system that promises to keep my account open for another 2 weeks! Fortunately for me, an embarrassing revelation about Jerry lightens the mood considerably.
| 10:15:13 AM | System | Initial Question/Comment: Other |
| 10:15:19 AM | System | Thank you for contacting eBay Live Help! |
| 10:15:19 AM | System | You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent. |
| 10:16:14 AM | System | We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative. |
| 10:17:14 AM | System | We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly. |
| 10:18:14 AM | System | We are sorry for the delayed connection. Your question is important to us and one of our representatives will be with you soon. |
| 10:18:49 AM | System | Jerry M. has joined this session! |
| 10:18:49 AM | System | Connected with Jerry M. |
| 10:18:54 AM | Jerry M. | Hello, thank you for waiting and welcome to eBay Live Chat! My name is Jerry. If you're a registered member, may I please start by having you confirm your User ID and first name? |
| 10:18:56 AM | [eBaiting] | Hey, Jerry M again! |
| 10:19:03 AM | [eBaiting] | What are the odds? |
| 10:19:29 AM | Jerry M. | Hey. |
| 10:19:39 AM | Jerry M. | Hi [eBaiting]. |
| 10:19:49 AM | [eBaiting] | Hahahahaha, you didn't even have to ask for info! |
| 10:20:06 AM | [eBaiting] | This is the first time I've ever gotten somebody I've talked to before |
| 10:20:15 AM | [eBaiting] | Cept last time and that doesn't count cuz I asked for you specifically |
| 10:22:19 AM | Jerry M. | Would it be okay if I will transfer you now to my supervisor? |
| 10:22:23 AM | [eBaiting] | Yeah okay |
| 10:25:59 AM | System | Meridyth has joined this session! |
| 10:26:34 AM | Meridyth | Hi this Is Meridyth. Jerry's supervisor, how can I help you today? |
| 10:26:40 AM | [eBaiting] | Hi Meridyth |
| 10:26:43 AM | System | Jerry M. has left this session! |
| 10:26:45 AM | [eBaiting] | LONG story... |
| 10:26:51 AM | [eBaiting] | Back in October I submitted a request to have my account closed. |
| 10:26:56 AM | [eBaiting] | I waited the customary 180 days. That was 186 days ago. |
| 10:27:01 AM | [eBaiting] | My account was STILL open. |
| 10:27:10 AM | [eBaiting] | Today I found out it was because of an error on eBay's site. |
| 10:27:15 AM | [eBaiting] | It was stuck in an open state |
| 10:27:25 AM | [eBaiting] | They fixed that, but I had to resubmit the close request. |
| 10:27:31 AM | [eBaiting] | Now they say I have to wait 2 more weeks. |
| 10:27:45 AM | [eBaiting] | I feel that since it was eBay's screwup, and they KNOW what I want, they should just close the thing now. |
| 10:27:54 AM | [eBaiting] | That is all I want. |
| 10:28:06 AM | [eBaiting] | Wow, I've never gotten a supervisor before. |
| 10:28:10 AM | [eBaiting] | I must be making progress. |
| 10:28:17 AM | [eBaiting] | That or Jerry transferred me because he is my friend. |
| 10:28:25 AM | [eBaiting] | Did you know he was my friend? |
| 10:28:28 AM | [eBaiting] | He said he was. |
| 10:28:33 AM | Meridyth | Is it okay if I place you on hold for a few minutes, so I can take a look at your account? |
| 10:28:39 AM | [eBaiting] | I asked him last week if he would be, and he said yes. |
| 10:28:49 AM | [eBaiting] | I was feeling lonely, and he was there for me. |
| 10:29:05 AM | [eBaiting] | I have a pet kitty, but she is at home. |
| 10:29:44 AM | System | Meridyth has left this session! |
| 10:29:44 AM | System | Thank you for contacting eBay Live Help! |
| 10:29:49 AM | System | You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent. |
At first I thought Meridyth disconnected me for going all off-topic, but of course nothing eBay does could make that much sense. | ||
| 10:30:24 AM | System | Ashley D. has joined this session! |
| 10:30:24 AM | System | Connected with Ashley D. |
| 10:30:29 AM | Ashley D. | Hello. Welcome to eBay Live Chat. My name is Ashley. I hope you are having a great day so far! Please allow me one moment while I read over what you have written, and I'll be right with you. |
| 10:30:40 AM | [eBaiting] | Hi Ashley D |
| 10:30:45 AM | [eBaiting] | Something weird happened. |
| 10:30:52 AM | [eBaiting] | I was talking to Meridyth |
| 10:31:02 AM | [eBaiting] | And it said the session ended. |
| 10:31:12 AM | [eBaiting] | Then you picked it up. |
| 10:31:19 AM | [eBaiting] | I wonder why Meridyth ended the session? |
| 10:31:27 AM | [eBaiting] | I am sad because I think maybe she does not like me. |
| 10:31:33 AM | [eBaiting] | Jerry likes me, he is my friend. |
| 10:31:34 AM | Ashley D. | Im very sorry about that. I would be happy to help you if you like? |
| 10:31:39 AM | [eBaiting] | I asked him last week, if he would be my friend |
| 10:31:42 AM | [eBaiting] | And he said yes |
| 10:31:45 AM | [eBaiting] | That is how I know he is. |
| 10:31:48 AM | [eBaiting] | My friend. |
| 10:31:58 AM | Ashley D. | That's wonderful! |
| 10:32:00 AM | [eBaiting] | Are you a supervisor like Meridyth? |
| 10:32:07 AM | [eBaiting] | Or a regular employee like Jerry? |
| 10:33:09 AM | Ashley D. | I am a Customer Support Representative. |
| 10:33:22 AM | [eBaiting] | Can you transfer me back to Meridyth? |
| 10:33:22 AM | Ashley D. | How can I help you today? |
| 10:33:30 AM | [eBaiting] | She is the first supervisor I have ever gotten |
| 10:33:35 AM | [eBaiting] | And it was exciting |
| 10:33:40 AM | [eBaiting] | I felt like I was making progress |
| 10:33:44 AM | Ashley D. | One moment please. |
| 10:33:48 AM | [eBaiting] | Plus I want to see if she left the session accidentally |
| 10:33:48 AM | Ashley D. | Let me see what I can do |
| 10:33:55 AM | [eBaiting] | Ok thanks |
| 10:38:09 AM | Ashley D. | Alright, It looks as though, Meridyth is currently away from her desk. Is there anything I would be able to help you with today? |
| 10:38:20 AM | [eBaiting] | That is strange... |
| 10:38:28 AM | [eBaiting] | She was right in the middle of our discussion when she left |
| 10:38:35 AM | [eBaiting] | I wonder why |
| 10:38:45 AM | [eBaiting] | I swear I did not say anything mean or naughty |
| 10:38:59 AM | Ashley D. | She's not responding currently. |
| 10:39:10 AM | [eBaiting] | Do you believe me? |
| 10:39:39 AM | Ashley D. | Yes, absolutely. How can I help you today? |
| 10:39:46 AM | [eBaiting] | That is good |
| 10:39:55 AM | [eBaiting] | Actually can I wait until she gets back? |
| 10:40:03 AM | [eBaiting] | None of the regular customer service people have been able to help me |
| 10:40:19 AM | [eBaiting] | They have tried but all they can do is give me the same answer |
| 10:40:23 AM | [eBaiting] | Or sometimes different answers |
| 10:40:25 AM | [eBaiting] | So no offense |
| 10:40:25 AM | Ashley D. | Im actually not sure when she will return. You could try coming back into chat at a later time. |
| 10:40:32 AM | [eBaiting] | Can I just hold here? |
| 10:40:34 AM | Ashley D. | None taken! |
| 10:42:29 AM | Ashley D. | I can absolutely let you stay on here for a few moments. However I don't actually know how long she will be away from her desk. So if there isn't anything that I can address for you, and if she does not respond shortly, I will need to move on to another customer. |
| 10:42:45 AM | [eBaiting] | Ok thanks |
| 10:42:58 AM | [eBaiting] | She said she was going to put me on hold a few minutes to take a look at my account |
| 10:43:06 AM | [eBaiting] | Then the session got ended |
| 10:43:14 AM | [eBaiting] | Maybe that is what she is doing now |
| 10:43:18 AM | [eBaiting] | Taking a look at my account |
| 10:43:26 AM | [eBaiting] | Except everybody else has been able to see it from their computers |
| 10:43:31 AM | [eBaiting] | Maybe she had to walk down the hall to see it |
| 10:43:44 AM | Ashley D. | Im not sure why this may have happened. |
| 10:45:19 AM | [eBaiting] | Me either |
| 10:45:28 AM | [eBaiting] | That is why I would like to ask Meridyth |
| 10:45:30 AM | [eBaiting] | I bet she would know |
| 10:46:39 AM | Ashley D. | Alright, I have just spoken to her and I am going to be able to transfer you to her directly. One moment please. |
| 10:46:52 AM | [eBaiting] | Awesome |
| 10:48:04 AM | System | Ashley D. has left this session! |
| 10:48:04 AM | System | Meridyth has joined this session! |
| 10:48:04 AM | System | Connected with Meridyth |
| 10:48:19 AM | [eBaiting] | Hi again Meridyth |
| 10:48:59 AM | Meridyth | Sorry about what happened earlier, there was a lost in connection. |
| 10:49:21 AM | [eBaiting] | That is okay, I just wondered what happened |
| 10:49:32 AM | [eBaiting] | I was excited as I have never gotten to a supervisor before |
| 10:49:49 AM | Meridyth | I will need to research on your account first. I'll be right back. Thanks. |
| 10:49:56 AM | [eBaiting] | Ok |
| 10:51:14 AM | System | Meridyth has left this session! |
| 10:51:15 AM | System | Thank you for contacting eBay Live Help! |
| 10:51:15 AM | System | You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent. |
It happened again! Lou D picks me up and waits a full two and a half minutes before responding. | ||
| 10:51:34 AM | System | Lou D. has joined this session! |
| 10:51:34 AM | System | Connected with Lou D. |
| 10:51:38 AM | [eBaiting] | Eek |
| 10:51:40 AM | [eBaiting] | Ack |
| 10:51:41 AM | [eBaiting] | Urk |
| 10:52:21 AM | [eBaiting] | Anybody there? |
| 10:53:14 AM | [eBaiting] | Talky-talky? |
| 10:54:04 AM | Lou D. | Hello, thank you for waiting and welcome to eBay Live Chat! My name is Lou. If you're a registered member, may I please start by having you confirm your User ID and first name? |
| 10:54:15 AM | [eBaiting] | Actually I was talking with Meridyth |
| 10:54:19 AM | [eBaiting] | And I got disconnected |
| 10:54:22 AM | [eBaiting] | Then I got reconnected |
| 10:54:24 AM | Lou D. | One moment please while I review this transcript. |
| 10:54:26 AM | [eBaiting] | Then I got disconnected again |
| 10:54:31 AM | [eBaiting] | Take 2 moments, it is long |
| 10:55:29 AM | Lou D. | I'm sorry for the inconvenience let me transfer you back to her. |
| 10:55:35 AM | [eBaiting] | Ok |
| 10:56:14 AM | System | Lou D. has left this session! |
| 10:56:19 AM | System | Meridyth has joined this session! |
| 10:56:19 AM | System | Connected with Meridyth |
| 10:56:24 AM | [eBaiting] | You can't get rid of me that easily |
| 10:57:04 AM | Meridyth | I am having some technical difficulty. |
| 10:57:10 AM | [eBaiting] | Yeah I noticed |
| 10:57:13 AM | [eBaiting] | Twice |
| 10:57:27 AM | [eBaiting] | Is this the same problem that kept my account from being closed? |
| 10:57:29 AM | Meridyth | Sorry my pc is a bit busted. |
| 10:58:04 AM | Meridyth | I am sorry but it has nothing to with your account. |
| 10:58:08 AM | [eBaiting] | Ok |
| 10:58:13 AM | [eBaiting] | So where were we |
| 10:58:24 AM | [eBaiting] | Do I need to re-re-re-explain stuff? |
| 10:58:59 AM | Meridyth | I am reviewing your previous conversation with my agent Jerry. |
| 10:59:09 AM | [eBaiting] | Jerry is my friend |
| 11:00:19 AM | System | Meridyth has left this session! |
| 11:00:19 AM | System | Thank you for contacting eBay Live Help! |
| 11:00:24 AM | System | You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent. |
That's three! At this point anyone actually trying to get help would likely be yelling and swearing and ripping out hair. Meridyth takes a sweet five minutes to start typing again. I couldn't help but suspect this was being done on purpose. | ||
| 11:00:39 AM | System | Jesse G. has joined this session! |
| 11:00:39 AM | System | Connected with Jesse G. |
| 11:00:43 AM | [eBaiting] | Hi Jesse G |
| 11:00:49 AM | Jesse G. | Hello, thank you for waiting and welcome to eBay Live Chat! My name is Jesse. If you're a registered member, may I please start by having you confirm your User ID and first name? |
| 11:00:58 AM | [eBaiting] | Actually I need to get reconnected with Meridyth |
| 11:01:02 AM | [eBaiting] | I was talking with her |
| 11:01:05 AM | [eBaiting] | Then I got disconnected |
| 11:01:08 AM | [eBaiting] | Then I got reconnected |
| 11:01:11 AM | [eBaiting] | Then I got disconnected |
| 11:01:17 AM | [eBaiting] | Then I got reconnected |
| 11:01:18 AM | Jesse G. | Oh, I see. I'd be happy to get you reconnected. |
| 11:01:20 AM | [eBaiting] | Then I got disconnected |
| 11:01:22 AM | [eBaiting] | Yes thank you |
| 11:02:39 AM | Jesse G. | I am now connecting to her, please wait a moment.Thank you. |
| 11:04:54 AM | System | Jesse G. has left this session! |
| 11:04:54 AM | System | Meridyth has joined this session! |
| 11:04:54 AM | System | Connected with Meridyth |
| 11:04:57 AM | [eBaiting] | [eBaiting] and Meridyth, Act 1, Scene 1, Take 4. Aaaaand... ACTION! |
| 11:07:09 AM | [eBaiting] | Oh! Sorry, I have the first line |
| 11:07:20 AM | [eBaiting] | So, have you had a chance to review my account yet? |
| 11:08:59 AM | [eBaiting] | Yes no maybe? |
| 11:09:47 AM | [eBaiting] | Did you step away from your desk again? |
| 11:10:02 AM | [eBaiting] | I have that some days, I have the peepies and poopies BAD |
| 11:10:19 AM | Meridyth | Yes, I did. I will be able to explain to you your situation, however if in case we get disconnected. Please look for another representative as I need to refresh my applications. |
| 11:10:27 AM | [eBaiting] | Wow, this session has already lasted longer than any of our previous ones |
| 11:10:37 AM | [eBaiting] | Is there another supervisor? |
| 11:10:39 AM | Meridyth | Sorry for the long wait, as I ma really having some technical difficulty. |
| 11:11:00 AM | [eBaiting] | I do not want to go back to the regular customer service people as they can only give me the same answer |
| 11:11:03 AM | [eBaiting] | Or sometimes different ones |
| 11:11:14 AM | [eBaiting] | You are the first supervisor I have gotten |
| 11:11:34 AM | [eBaiting] | But if there is another one I will talk with them instead |
| 11:11:39 AM | Meridyth | I have spoken to Jerry, and she already explained to me what happened. |
Whoa, wait, WHAT?? | ||
| 11:11:49 AM | [eBaiting] | Jerry is a she?? |
| 11:12:04 AM | Meridyth | And i think you already chatted with her last week. |
| 11:12:10 AM | [eBaiting] | Wow, I did not realize that |
| 11:12:12 AM | [eBaiting] | I pictured a guy |
| 11:12:16 AM | Meridyth | Yes, she is a female. |
| 11:12:27 AM | [eBaiting] | Now I feel kind of guilty for asking her about porno |
| 11:12:32 AM | [eBaiting] | I thought she was a fellow dude |
| 11:12:49 AM | [eBaiting] | Tell her sorry I thought she was a guy based on the name, okay? |
| 11:13:04 AM | Meridyth | I will. |
| 11:13:09 AM | [eBaiting] | Thanks |
| 11:13:23 AM | [eBaiting] | So. My issue... |
| 11:15:30 AM | [eBaiting] | Any progress? |
| 11:17:19 AM | Meridyth | Thanks for waiting, I have checked on the emails that you sent to Trust and Safety. And I understand that you would like to close your account immediately. |
| 11:17:30 AM | [eBaiting] | That is correct |
| 11:19:24 AM | Meridyth | I jundersatnd that you got another email saying that your account has been submitted for closure. |
| 11:19:34 AM | [eBaiting] | Yes, and I had a question about that |
| 11:19:45 AM | [eBaiting] | It says that it may take 2 weeks... |
| 11:19:54 AM | [eBaiting] | *IF* there is buying or selling activity on the account |
| 11:19:57 AM | [eBaiting] | Except, there is not. |
| 11:20:06 AM | [eBaiting] | I have not used my eBay account in 186 days. |
| 11:20:13 AM | [eBaiting] | So there is no reason to not close it immediately. |
| 11:20:15 AM | [eBaiting] | ...Right? |
| 11:20:19 AM | Meridyth | However, even if there are no active listings or activity, you would still wait for two weeks for it to closed permanently. |
| 11:20:26 AM | [eBaiting] | That is not what the email says |
| 11:20:31 AM | [eBaiting] | Hang on I will copy and paste it |
| 11:20:44 AM | [eBaiting] | Dear [My eBay ID] ([My email address]),As you requested, we have begun the process to close your account. We value your membership in the eBay community, and we wish we could convince you to stay. A customer support representative may contact you to see if there?s anything we can do to address your concerns. Your account is now blocked from bidding or listing on eBay. However, you can still access your account information to determine your final bill, if applicable.If you have had recent listing or bidding activity, we require a waiting period of 14 days. By allowing 14 days to pass we are helping to ensure that all of your transactions have been completed. Once the 14 days waiting period is over, we will automatically close your account. At that time you will receive a final account closure notice from eBay. Please note that if you have an unpaid balance on your account, eBay will continue to use your contact information for collection efforts until your balance is fully paid.Once your account has b |
Wupz, I hit the message size limit. This is how I know it's exactly 1032 characters. I calculated. | ||
| 11:20:59 AM | [eBaiting] | Once your account has been permanently closed, your contact information, transaction history and feedback profile will be concealed and no longer available on the site.If you do not wish to permanently close your account, please contact us immediately. We hope that you have enjoyed your time with eBay.Regards, eBay Customer Support |
| 11:21:15 AM | [eBaiting] | The key part is: |
| 11:21:27 AM | Meridyth | And I will recommend for you not to send another email again to Trust and Safety. They will reply to you at the soonest possible time. |
| 11:21:29 AM | [eBaiting] | "If you have had recent listing or bidding activity, we require a waiting period of 14 days." |
| 11:21:42 AM | [eBaiting] | The soonest possible time is immediately |
| 11:21:46 AM | [eBaiting] | And they have not responded |
| 11:21:50 AM | [eBaiting] | So I will continue to write them |
| 11:22:57 AM | Meridyth | They are pretty backed up in the last several days, however rest assured that they will get you a resolution the moment they investigate on your account. |
| 11:23:09 AM | [eBaiting] | Lots of people bailing from eBay, huh? |
| 11:23:15 AM | [eBaiting] | The rats / sinking ship syndrome |
| 11:23:52 AM | Meridyth | Your emails will just pile up in queue, if you will keep on sending emails to them. |
| 11:24:06 AM | [eBaiting] | That's fine, my account will be closed after 2 weeks right? |
| 11:24:11 AM | [eBaiting] | So there is nothing to stop me from doing it |
| 11:24:20 AM | [eBaiting] | I will just be inconveniencing other eBay users. |
| 11:24:29 AM | [eBaiting] | And eBay themselves |
| 11:24:43 AM | [eBaiting] | Whereas, if they would close the account NOW........ |
| 11:24:54 AM | [eBaiting] | They would never have to hear from me again |
| 11:26:22 AM | Meridyth | I totally got your point, but we have a process to follow, and it is system based so we do not have control over that. If I can only close your account, I would do that, but is already beyond my control. I hope you understand. |
| 11:26:32 AM | [eBaiting] | Yeah I do |
| 11:26:37 AM | [eBaiting] | But I'm still gonna waste support's time |
| 11:26:50 AM | [eBaiting] | So basically being a supervisor means you tell me the same thing as the regular people do |
| 11:26:54 AM | [eBaiting] | Except we get disconnected a lot |
| 11:26:59 AM | [eBaiting] | This'll look great on my webpage. |
| 11:28:17 AM | Meridyth | I may not be able to change your past experience with eBay but we are currently improving on it to create better eBay experience. |
| 11:28:29 AM | [eBaiting] | Good luck with that |
| 11:28:33 AM | [eBaiting] | I won't be around to enjoy it |
| 11:28:47 AM | Meridyth | I am not saying, you will agree with me because you are frustrated. |
| 11:29:00 AM | [eBaiting] | I'm not frustrated, I'm having fun |
| 11:29:12 AM | [eBaiting] | I stopped being frustrated 186 days ago |
| 11:29:12 AM | Meridyth | It's so sad to know that we haven't save you as an eBay member. |
| 11:29:29 AM | [eBaiting] | Yeah I bet Meg and Pierre are holding each other and crying as I type this |
| 11:29:33 AM | [eBaiting] | On their private yacht |
| 11:29:34 AM | [eBaiting] | Or jet |
| 11:29:37 AM | [eBaiting] | Or island |
| 11:29:39 AM | [eBaiting] | Or whatever |
| 11:30:47 AM | Meridyth | Is there anything else I may help you with? |
| 11:31:02 AM | [eBaiting] | Just don't forget to tell Jerry sorry I thought she was a dude |
| 11:38:32 AM | Meridyth | If you have any other questions or concerns please feel free to come back to Live Chat and I'd be happy to assist you. |
| 11:38:51 AM | [eBaiting] | Cut. Print. That's a wrap. |
[Total chat time: 1 hour, 13 minutes. Most of this was due to the repeated disconnects.]