eBaiting.com - The Chats - "What Else Would Get Me Suspended?"

Still Day 186. At this point I'm trying to think of creative ways I could expedite the closing process.

3:13:50 PM System Initial Question/Comment: Other

3:13:55 PM System Thank you for contacting eBay Live Help!

3:13:55 PM System You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.

3:14:30 PM System Ray S. has joined this session!

3:14:30 PM System Connected with Ray S.

3:14:35 PM Ray S. Hello, thank you for waiting and welcome to eBay Live Chat! My name is Ray. If you're a registered member, may I please start by having you confirm your User ID and first name?

3:14:38 PM [eBaiting] Me again

3:14:48 PM [eBaiting] Oh I don't think I've met you yet Ray

3:14:58 PM [eBaiting] Take a second and check out my recent history

3:15:10 PM Ray S. I don't recall chatting with you before either, but that's okay. Let me just pull up your previous chat.

3:15:10 PM Ray S. I'll be with you shortly.

3:16:20 PM Ray S. I see you chatted with quite a number of people today. I'm still reviewing at this time. Your patience is appreciated.

3:16:29 PM [eBaiting] Yeah check the ones from last week too

3:16:34 PM [eBaiting] The today ones are funnier though

3:18:30 PM Ray S. Okay. From what I see, you have been trying to close your account. I do see that you chatted with a manager as well, and that they have let you know that there is not any way to speed up the process.

3:19:24 PM [eBaiting] Yeah I figured

3:19:34 PM [eBaiting] But I bet I could get them to change their minds

3:19:50 PM Ray S. Was there something else that you required assistance with other than this account termination?

3:20:00 PM Ray S. I see that the process has already started for termination at this time.

3:20:14 PM [eBaiting] It actually started 186 days ago

3:20:55 PM Ray S. Okay. I only have access to see the current status of the account, but not any details on when it may have started.

3:21:21 PM [eBaiting] If I did somethin really bad, could I get it permanently closed earlier?

3:22:15 PM Ray S. Your account could become suspended if you were in violation of policies on eBay.

3:22:22 PM [eBaiting] Like what?

3:22:28 PM [eBaiting] I can't buy or sell at the moment

3:22:34 PM [eBaiting] What else could I do to get suspended?

3:23:00 PM Ray S. Since the account is in termination, you would not be able to buy or sell so I'm not sure what other violations would result in your suspension.

3:23:07 PM [eBaiting] Can you find out?

3:23:12 PM [eBaiting] It is very important to me

3:23:25 PM Ray S. Also, our general support is not able to recommend actions to become suspended, and I'm sure you can understand why we cannot offer those suggestions.

3:23:56 PM [eBaiting] Can a supervisor do that?

3:24:30 PM Ray S. No, no one on our support team can give you suggestions on how to violate policy to become suspended, since that would go against our policies for our agents.

3:25:27 PM [eBaiting] Is there a link to some department I could email that would tell me this?

3:26:05 PM Ray S. I can give you an email link for our Trust & Safety team, as they are the ones who decide what is in violation of policy, and are the ones who set suspensions for accounts.

3:26:20 PM Ray S. You can contact Trust & Safety using the following link: http://pages.ebay.com/help/contact_us/_base/result_1_1_2.html

3:26:25 PM Ray S. Then click the "Email Us" link on that page under the "Contact Customer Support" heading.

3:26:34 PM [eBaiting] Ok I will ask them, thanks.

3:27:20 PM Ray S. You're very welcome. I hope you get this figured out with our Trust & Safety team.

3:27:20 PM Ray S. Is there anything else I can help you with today?

3:28:32 PM [eBaiting] Is Jerry around?

3:28:46 PM [eBaiting] I need to make sure Meridyth told her I said sorry I thought she was a dude.

3:29:00 PM Ray S. I can check to see if Jerry is available. Let me check our queue to see if they are logged in. I'll be with you shortly.

3:30:26 PM Ray S. I don't see Jerry logged in at this time, and I know there isn't a Jerry in my office that I am familiar with, so they maybe in another location.

3:30:33 PM [eBaiting] Ok thanks anyway

3:30:33 PM Ray S. You may want to try again later if you want to get a hold of Jerry.

3:30:43 PM [eBaiting] How many offices are there do you know?

3:30:56 PM Ray S. I'm not quite sure, as we have many offices around the world for customer support.

3:31:05 PM [eBaiting] Ok just curious

3:31:26 PM Ray S. It might be that he's across the world somewhere in another one of our support offices, as there aren't any Jerry's in my area.

3:31:33 PM [eBaiting] Jerry is actually a she

3:31:42 PM [eBaiting] But that's okay, I made the same mistake

3:31:49 PM Ray S. Ah, that's right.

3:31:53 PM [eBaiting] I even asked her for some good porn recommendations, thinking she was a guy

3:31:54 PM Ray S. That's why you wanted to talk to her.

3:32:26 PM Ray S. Perhaps you can try again later to see if she is available.

3:32:37 PM [eBaiting] Thank you I shall

3:33:11 PM Ray S. You're very welcome. I'm glad that I was able to help. Thank you for your time and for using Live Chat. Feel welcome to come back to Live Chat if you have any questions or concerns.

[Total chat time: 20 minutes.]

3:13:50 PM	System	Initial Question/Comment: Other
3:13:55 PM	System	Thank you for contacting eBay Live Help!
3:13:55 PM	System	You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
3:14:30 PM	System	Ray S. has joined this session!
3:14:30 PM	System	Connected with Ray S.
3:14:35 PM	Ray S.	Hello, thank you for waiting and welcome to eBay Live Chat! My name is Ray. If you're a registered member, may I please start by having you confirm your User ID and first name?
3:14:38 PM	[eBaiting]	Me again
3:14:48 PM	[eBaiting]	Oh I don't think I've met you yet Ray
3:14:58 PM	[eBaiting]	Take a second and check out my recent history
3:15:10 PM	Ray S.	I don't recall chatting with you before either, but that's okay. Let me just pull up your previous chat.
3:15:10 PM	Ray S.	I'll be with you shortly.
3:16:20 PM	Ray S.	I see you chatted with quite a number of people today. I'm still reviewing at this time. Your patience is appreciated.
3:16:29 PM	[eBaiting]	Yeah check the ones from last week too
3:16:34 PM	[eBaiting]	The today ones are funnier though
3:18:30 PM	Ray S.	Okay. From what I see, you have been trying to close your account. I do see that you chatted with a manager as well, and that they have let you know that there is not any way to speed up the process.
3:19:24 PM	[eBaiting]	Yeah I figured
3:19:34 PM	[eBaiting]	But I bet I could get them to change their minds
3:19:50 PM	Ray S.	Was there something else that you required assistance with other than this account termination?
3:20:00 PM	Ray S.	I see that the process has already started for termination at this time.
3:20:14 PM	[eBaiting]	It actually started 186 days ago
3:20:55 PM	Ray S.	Okay. I only have access to see the current status of the account, but not any details on when it may have started.
3:21:21 PM	[eBaiting]	If I did somethin really bad, could I get it permanently closed earlier?
3:22:15 PM	Ray S.	Your account could become suspended if you were in violation of policies on eBay.
3:22:22 PM	[eBaiting]	Like what?
3:22:28 PM	[eBaiting]	I can't buy or sell at the moment
3:22:34 PM	[eBaiting]	What else could I do to get suspended?
3:23:00 PM	Ray S.	Since the account is in termination, you would not be able to buy or sell so I'm not sure what other violations would result in your suspension.
3:23:07 PM	[eBaiting]	Can you find out?
3:23:12 PM	[eBaiting]	It is very important to me
3:23:25 PM	Ray S.	Also, our general support is not able to recommend actions to become suspended, and I'm sure you can understand why we cannot offer those suggestions.
3:23:56 PM	[eBaiting]	Can a supervisor do that?
3:24:30 PM	Ray S.	No, no one on our support team can give you suggestions on how to violate policy to become suspended, since that would go against our policies for our agents.
3:25:27 PM	[eBaiting]	Is there a link to some department I could email that would tell me this?
3:26:05 PM	Ray S.	I can give you an email link for our Trust & Safety team, as they are the ones who decide what is in violation of policy, and are the ones who set suspensions for accounts.
3:26:20 PM	Ray S.	You can contact Trust & Safety using the following link: http://pages.ebay.com/help/contact_us/_base/result_1_1_2.html
3:26:25 PM	Ray S.	Then click the "Email Us" link on that page under the "Contact Customer Support" heading.
3:26:34 PM	[eBaiting]	Ok I will ask them, thanks.
3:27:20 PM	Ray S.	You're very welcome. I hope you get this figured out with our Trust & Safety team.
3:27:20 PM	Ray S.	Is there anything else I can help you with today?
3:28:32 PM	[eBaiting]	Is Jerry around?
3:28:46 PM	[eBaiting]	I need to make sure Meridyth told her I said sorry I thought she was a dude.
3:29:00 PM	Ray S.	I can check to see if Jerry is available. Let me check our queue to see if they are logged in. I'll be with you shortly.
3:30:26 PM	Ray S.	I don't see Jerry logged in at this time, and I know there isn't a Jerry in my office that I am familiar with, so they maybe in another location.
3:30:33 PM	[eBaiting]	Ok thanks anyway
3:30:33 PM	Ray S.	You may want to try again later if you want to get a hold of Jerry.
3:30:43 PM	[eBaiting]	How many offices are there do you know?
3:30:56 PM	Ray S.	I'm not quite sure, as we have many offices around the world for customer support.
3:31:05 PM	[eBaiting]	Ok just curious
3:31:26 PM	Ray S.	It might be that he's across the world somewhere in another one of our support offices, as there aren't any Jerry's in my area.
3:31:33 PM	[eBaiting]	Jerry is actually a she
3:31:42 PM	[eBaiting]	But that's okay, I made the same mistake
3:31:49 PM	Ray S.	Ah, that's right.
3:31:53 PM	[eBaiting]	I even asked her for some good porn recommendations, thinking she was a guy
3:31:54 PM	Ray S.	That's why you wanted to talk to her.
3:32:26 PM	Ray S.	Perhaps you can try again later to see if she is available.
3:32:37 PM	[eBaiting]	Thank you I shall
3:33:11 PM	Ray S.	You're very welcome. I'm glad that I was able to help. Thank you for your time and for using Live Chat. Feel welcome to come back to Live Chat if you have any questions or concerns.