12:56:03 PMSystemInitial Question/Comment: Other
12:56:09 PMSystemThank you for contacting eBay Live Help!
12:56:09 PMSystemYou are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
12:57:04 PMSystemWe appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
12:58:04 PMSystemWe apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.
12:59:04 PMSystemWe are sorry for the delayed connection. Your question is important to us and one of our representatives will be with you soon.
12:59:19 PMSystemJoy P. has joined this session!
12:59:19 PMSystemConnected with Joy P.
12:59:19 PMJoy P.Hello, thank you for waiting and welcome to eBay Live Chat! My name is Joy. If you're a registered member, may I please start by having you confirm your User ID and first name?
12:59:23 PMPlease close my account
12:59:32 PMPlease close my account[My eBay ID]
12:59:33 PMPlease close my account[eBaiting]
12:59:44 PMJoy P.Thank you. How may I help you today [eBaiting]?
12:59:46 PMPlease close my account
12:59:46 PMPlease close my account
12:59:47 PMPlease close my account
12:59:47 PMPlease close my account
12:59:47 PMPlease close my account
12:59:47 PMPlease close my account
12:59:47 PMPlease close my account
12:59:47 PMPlease close my account
1:02:49 PMJoy P.Are you still with me? I just want to make sure that we are not disconnected.
1:02:53 PMPlease close my accountYes
1:02:58 PMPlease close my account
1:02:58 PMPlease close my account
1:02:58 PMPlease close my account
1:02:58 PMPlease close my account
1:02:58 PMPlease close my account
1:02:59 PMPlease close my account
1:02:59 PMPlease close my account
1:02:59 PMPlease close my account
1:02:59 PMPlease close my account
1:02:59 PMPlease close my account
1:02:59 PMPlease close my account
1:03:00 PMPlease close my account
1:03:00 PMPlease close my account
1:03:00 PMPlease close my account
1:03:00 PMPlease close my account
1:03:00 PMPlease close my account
1:03:00 PMPlease close my account
1:03:01 PMPlease close my account
1:03:01 PMPlease close my account
1:03:01 PMPlease close my account
1:03:01 PMPlease close my account
1:03:01 PMPlease close my account
1:03:02 PMPlease close my account
1:03:02 PMPlease close my account
1:03:02 PMPlease close my account
1:03:02 PMPlease close my account
1:03:02 PMPlease close my account
1:03:02 PMPlease close my account
1:03:03 PMPlease close my account
1:03:03 PMPlease close my account
1:03:03 PMPlease close my account
1:03:03 PMPlease close my account
1:03:03 PMPlease close my account
1:03:03 PMPlease close my account
1:03:04 PMPlease close my account
1:03:04 PMPlease close my account
1:03:04 PMPlease close my account
1:03:04 PMPlease close my account
1:03:04 PMPlease close my account
1:03:05 PMPlease close my account
1:03:05 PMPlease close my account
1:03:05 PMPlease close my account
1:03:05 PMPlease close my account
1:03:05 PMPlease close my account
1:03:06 PMPlease close my account
1:03:14 PMJoy P.How may I help you?
1:03:19 PMPlease close my accountPlease close my account
1:03:20 PMPlease close my account
1:03:20 PMPlease close my account
1:03:20 PMPlease close my account
1:03:20 PMPlease close my account
1:03:20 PMPlease close my account
1:03:20 PMPlease close my account
1:03:21 PMPlease close my account
1:03:21 PMPlease close my account
1:03:21 PMPlease close my account
1:03:21 PMPlease close my account
1:03:21 PMPlease close my account
1:03:21 PMPlease close my account
1:03:22 PMPlease close my account
1:03:22 PMPlease close my account
1:03:22 PMPlease close my account
1:03:22 PMPlease close my account
1:03:22 PMPlease close my account
1:03:22 PMPlease close my account
1:03:23 PMPlease close my account
1:03:23 PMPlease close my account
1:03:23 PMPlease close my account
1:03:23 PMPlease close my account
1:03:23 PMPlease close my account
1:03:24 PMPlease close my account
1:03:24 PMPlease close my account
1:03:24 PMPlease close my account
1:03:24 PMPlease close my account
1:03:24 PMPlease close my account
1:03:24 PMPlease close my account
1:03:25 PMPlease close my account
1:03:25 PMPlease close my account
1:03:25 PMPlease close my account
1:03:25 PMPlease close my account
1:03:25 PMPlease close my account
1:03:25 PMPlease close my account
1:03:26 PMPlease close my account
1:03:34 PMJoy P.I'm sorry to hear that you want to close your account. Could you tell me why?
1:03:46 PMPlease close my accountNo
1:03:50 PMPlease close my accountI already told somebody else
1:03:54 PMPlease close my accountI am not repeating it
1:03:56 PMPlease close my account
1:03:56 PMPlease close my account
1:03:57 PMPlease close my account
1:03:57 PMPlease close my account
1:03:57 PMPlease close my account
1:03:57 PMPlease close my account
1:03:57 PMPlease close my account
1:03:57 PMPlease close my account
1:03:58 PMPlease close my account
1:03:58 PMPlease close my account
1:03:58 PMPlease close my account
1:03:58 PMPlease close my account
1:03:58 PMPlease close my account
1:03:58 PMPlease close my account
1:03:59 PMPlease close my account
1:03:59 PMPlease close my account
1:03:59 PMPlease close my account
1:03:59 PMPlease close my account
1:03:59 PMPlease close my account
1:03:59 PMPlease close my account
1:04:00 PMPlease close my account
1:04:00 PMPlease close my account
1:04:00 PMPlease close my account
1:04:00 PMPlease close my account
1:04:00 PMPlease close my account
1:04:00 PMPlease close my account
1:04:01 PMPlease close my account
1:04:01 PMJoy P.I understand. If you want to know more about closing an account, you may check out this link: http://pages.ebay.com/help/account/closing-account.html .Please click on "Permanently closing your eBay account".
1:04:01 PMPlease close my account
1:04:01 PMPlease close my account
1:04:01 PMPlease close my account
1:04:03 PMPlease close my account
1:04:03 PMPlease close my account
1:04:04 PMPlease close my account
1:04:04 PMPlease close my account
1:04:04 PMPlease close my account
1:04:04 PMPlease close my account
1:04:04 PMPlease close my account
1:04:04 PMPlease close my account
1:04:05 PMPlease close my account
1:04:05 PMPlease close my account
1:04:09 PMPlease close my accountI already put in a request
1:04:12 PMPlease close my accountBut they are making me wait
1:04:14 PMPlease close my account
1:04:29 PMJoy P.I'm sorry but that is part of the process.
1:04:29 PMJoy P.I appreciate your patience on this.
1:04:34 PMJoy P.Please give it some time.
1:04:51 PMJoy P.The wait time is for eBay to check your account status and the balance on your account.
1:04:53 PMPlease close my accountI have already done this
1:05:03 PMPlease close my accountThere is no balance, I checked
1:05:03 PMJoy P.You are on the right track.
1:05:09 PMPlease close my accountThere is no buying or selling history I checked
1:05:14 PMPlease close my accountYes I know I am on the right track.
1:05:21 PMPlease close my accountIf I keep bugging people they will expedite the process.
1:05:26 PMPlease close my accountThat is the right track
1:05:28 PMPlease close my account
1:05:28 PMPlease close my account
1:05:28 PMPlease close my account
1:05:28 PMPlease close my account
1:05:28 PMPlease close my account
1:05:28 PMPlease close my account
1:05:29 PMPlease close my account
1:05:29 PMPlease close my account
1:05:29 PMPlease close my account
1:05:29 PMPlease close my account
1:05:29 PMPlease close my account
1:05:29 PMPlease close my account
1:05:30 PMPlease close my account
1:05:30 PMPlease close my account
1:05:30 PMPlease close my account
1:05:30 PMPlease close my account
1:05:30 PMPlease close my account
1:05:30 PMPlease close my account
1:05:31 PMPlease close my account
1:05:31 PMPlease close my account
1:05:31 PMPlease close my account
1:05:31 PMPlease close my account
1:05:31 PMPlease close my account
1:05:31 PMPlease close my account
1:05:32 PMPlease close my account
1:05:32 PMPlease close my account
1:05:32 PMPlease close my account
1:05:32 PMPlease close my account
1:05:32 PMPlease close my account
1:05:32 PMPlease close my account
1:05:32 PMPlease close my account
1:05:33 PMPlease close my account
1:05:33 PMPlease close my account
1:05:33 PMPlease close my account
1:05:33 PMPlease close my account
1:05:33 PMPlease close my account
1:05:33 PMPlease close my account
1:05:34 PMPlease close my account
1:05:34 PMPlease close my account
1:05:34 PMPlease close my account
1:05:34 PMPlease close my account
1:05:34 PMPlease close my account
1:05:34 PMPlease close my account
1:05:35 PMPlease close my account
1:05:35 PMPlease close my account
1:05:35 PMPlease close my account
1:05:35 PMPlease close my account
1:05:49 PMJoy P.Much as I want to help you finish this fast, but this situation requires filling a form.
1:06:04 PMPlease close my accountBeen there, done that
1:06:12 PMPlease close my accountUnless there is a form that will get it closed immediately
1:06:17 PMPlease close my accountNobody has told me about that one before
1:06:34 PMJoy P.That's the only way to close an account.
1:06:39 PMPlease close my accountReally?
1:06:52 PMPlease close my accountWhat if I did something really bad, would eBay close it then?
1:07:49 PMJoy P.Its possible that eBay would get your account suspended but it is still on, doing this would prolong your account from being closed, since you would need to reinstate the account first before closing it.
1:08:16 PMPlease close my accountWhat if the President of the United States asked to close his account immediately, would you do it then?
1:09:24 PMJoy P.Much as I want to but like other companies we have certain process to follow, at the same time here at Live Help we do not have the tools to close accounts automatically.
1:09:34 PMJoy P.I would not hesitate to do this for you if it is possible.
1:09:43 PMPlease close my accountThere is a database somewhere, right?
1:09:56 PMPlease close my accountIn that database is where the day and time of the closure request is stored.
1:10:17 PMPlease close my accountSomeone, somewhere, can edit that data and change the closure request time to be 2 weeks ago.
1:10:25 PMPlease close my accountSo then it would get closed 2 weeks later, which is now.
1:10:29 PMPlease close my accountMakey-sensey?
1:10:34 PMJoy P.I may not be able to confirm that because this is not within our department, it is done by our Trust and Safety Team.
1:10:50 PMPlease close my accountCan you check whether you are able to confirm that?
1:12:19 PMJoy P.I'm sorry but this is beyond my tools could check, I would offer all options for you if there are any, but closing an account is through the Trust and Safety Team and would require filling a form and waiting for them to finish the investigation and close the account.
1:12:53 PMPlease close my accountAnd they are kept locked away from the rest of the world right?
1:12:57 PMPlease close my accountOnly reachable by email
1:13:01 PMPlease close my accountIn an undisclosed location
1:13:04 PMPlease close my accountLike Dick Cheney
1:13:10 PMPlease close my accountExcept they do not accidentally shoot people in the face
1:13:11 PMPlease close my accountDo they?
1:13:54 PMJoy P.Please don't worry after the process your account should be closed. I want to thank you for the patience that you have shown so far.
1:14:45 PMPlease close my accountYou did not answer my question
1:14:59 PMPlease close my accountDo the Trust & Safety people accidentally shoot people like Dick Cheney did?
1:15:54 PMJoy P.No, they don't.
1:16:13 PMJoy P.I appreciate your patience on this.
1:16:14 PMPlease close my accountOk just checking
1:16:19 PMJoy P.Please give them some time.
1:16:23 PMPlease close my accountI do not have any patience
1:16:27 PMPlease close my accountI cannot believe you didn't notice
1:16:37 PMPlease close my accountI have written LiveHelp like 20 times in the last week
1:16:45 PMPlease close my accountAnd I send about 100 emails to Trust & Safety every day
1:16:50 PMPlease close my accountThe last word to describe me is patient
1:17:09 PMJoy P.I appreciate your effort on this, but it is not within our department.
1:17:19 PMJoy P.Live Chat is mainly for general questions of how to use the site, and while we want to help all of our members immediately, Live Chat may not be equipped with the information for very specific site questions, nor the tools or ability to address particular concerns, like account statuses. When this happens, we refer the member to the team that can address those questions or concerns directly, and are better enabled to help that member out with their question or concern.
1:17:26 PMPlease close my accountHehehehe, copy n paste
1:17:32 PMPlease close my accountI totally called you on it
1:17:59 PMJoy P.Yes, but its just a format for members to know what things we can and can't do.
1:18:15 PMPlease close my accountYou do realize when I fill out the survey after this chat
1:18:24 PMPlease close my accountAnd it asks if your responses were personalized
1:18:28 PMPlease close my accountI will have to say no about that one
1:18:34 PMPlease close my accountThat is the way of things
1:18:44 PMPlease close my accountSorry but that is just a format for me to follow and there is nothing I can do.
1:19:19 PMJoy P.I respect your opinion, but so far on our conversation, that is the only canned response I have given you, which is needed on the situation.
1:19:36 PMPlease close my accountYeah I know
1:20:04 PMJoy P.I want to thank you personally for being cool while chatting with me.
1:20:19 PMJoy P.I hope this would be resolved asap.
1:20:24 PMJoy P.Do you have any other question? I'd be happy to assist you.
1:21:26 PMPlease close my accountIs eBay PayPal?
1:21:49 PMJoy P.PayPal is an affiliate of eBay, but the two are separate company.
1:21:57 PMPlease close my accountIs eBay Half.com?
1:22:44 PMJoy P.Its the same with PayPal, Half.com is an affiliate of eBay but a separate company.
1:22:44 PMJoy P.Is there anything else you would like to know?
1:23:42 PMPlease close my accountAre there other auction sites?
1:24:15 PMJoy P.You could use Google to find other auction sites [eBaiting].
1:24:23 PMPlease close my accountOk I will try that
1:24:45 PMJoy P.I'm really sorry that you want to leave eBay like this.
1:24:51 PMPlease close my accountI'm not
1:24:59 PMPlease close my accountI was a bit at first but not anymore
1:25:04 PMPlease close my accountI know I made the right decision
1:26:10 PMJoy P.I understand. If ever you had a change of mind, feel free to come back anytime.
1:26:18 PMPlease close my accountI doubt I will
1:26:18 PMJoy P.Do you have any other question? I'd be happy to assist you.
1:26:26 PMPlease close my accountNo that's about it
1:26:45 PMJoy P.Okay. If you have any other questions, feel free to contact us again. Thank you for using eBay Live Help. Take care!

[Total chat time: 30 minutes.]

[All content on these pages Copyright © 2007 eBaiting.com.]