eBaiting.com - The Chats - Annoying Kenny

5/2/2007 (Day 188)

I think I'm starting to grate on Kenny W's nerves. Notice all the different responses I'm getting depending on who talks to me. I have to wait 14 days, or it might happen sooner, but it will be as soon as possible, but not now. It will definitely be done in 14 days, but if it isn't... Even eBay isn't sure how their own process works.

1:40:45 PM System Initial Question/Comment: Other

1:40:50 PM System Thank you for contacting eBay Live Help!

1:40:50 PM System You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.

1:41:20 PM System Sonia B. has joined this session!

1:41:20 PM System Connected with Sonia B.

1:41:20 PM Sonia B. Hello, thank you for waiting and welcome to eBay Live Chat! My name is Sonia. If you're a registered member, may I please start by having you confirm your User ID and first name?

1:41:35 PM Today is the 188th day. I am scared to say

1:41:42 PM Today is the 188th day. I am afraid I will get scolded for it

1:42:20 PM Sonia B. for your username?

1:42:33 PM Today is the 188th day. That's right

1:42:50 PM Sonia B. Okay, well I will try to assist you without it. What seems to be the problem?

1:43:07 PM Today is the 188th day. I have been trying to close my eBay account permanently.

1:43:11 PM Today is the 188th day. But they will not let me

1:43:15 PM Today is the 188th day. They are making me keep it open.

1:43:18 PM Today is the 188th day. That is not nice.

1:43:45 PM Sonia B. Oh I see. so I assume that you have already been in contact with our trust and safety team in regards to this

1:44:02 PM Today is the 188th day. Yes, many times

1:44:04 PM Today is the 188th day. That is

1:44:10 PM Today is the 188th day. I write to them, but they never write back to me

1:44:45 PM Sonia B. Oh really. That's strange. do you remember the email address you were using to contact them?

1:45:09 PM Today is the 188th day. I did not use an email address

1:45:16 PM Today is the 188th day. I wrote them through a web page

1:45:55 PM Sonia B. Oh I see. I know that there is typically a wait time for this. Have you already submitted the online form requesting the closure of the account?

1:46:10 PM Today is the 188th day. Yes I did that 188 days ago

1:46:14 PM Today is the 188th day. Then there was a problem

1:46:18 PM Today is the 188th day. With the account

1:46:20 PM Today is the 188th day. It was stuck

1:46:26 PM Today is the 188th day. So they had to reset it

1:46:32 PM Today is the 188th day. Now they say I must wait 2 more weeks

1:46:40 PM Today is the 188th day. Even though there hasn't been any activity in months

1:49:01 PM Sonia B. Oh I see. Yes, I wish I could help you out here. The thing is when it has to do with an account closure it is exclusively handled by our trust and safety team.

1:49:22 PM Today is the 188th day. Can you transfer me to them?

1:49:41 PM Sonia B. What I can do is transfer you to my supervisor, as they only have email support.. Just give me one moment

1:49:55 PM Today is the 188th day. Ok thanks

1:50:31 PM System Sonia B. has left this session!

1:51:01 PM System Kenny W. has joined this session!

1:51:01 PM System Connected with Kenny W.

1:51:46 PM Kenny W. Thanks for contacting eBay Live Chat again. This is Kenny, I had a conversation with you yesterday regarding your account. Do you remember?

1:51:56 PM Today is the 188th day. Maybe

1:52:36 PM Kenny W. Please know that you will no longer be able to come into live chat further regarding this concern as it will take 14 days for the account to close correctly.

1:52:57 PM Today is the 188th day. I thought it was expedited or something

1:53:01 PM Today is the 188th day. And it might be done sooner

1:53:01 PM Kenny W. I apologize as any further contacts regarding this issue may result in the disconnecting of your chat.

1:53:14 PM Today is the 188th day. See this is why I was scared to give Sonia my user name

1:53:22 PM Today is the 188th day. Apparently my fears were justified

1:53:46 PM Kenny W. Unfortunately it is currently in an automated process of removal. It will be removed in 14 days, and if it is not, only then may you come back where I may assist you further.

1:54:05 PM Today is the 188th day. "It will be, and if it is not"

1:54:13 PM Today is the 188th day. Sounds like typical eBay

1:55:21 PM Kenny W. I'm sorry you feel this way, and will not be unable to help you further until that time.

1:55:21 PM Kenny W. Have a great day.

1:55:26 PM System Kenny W. has left this session!

1:55:26 PM System The session has ended!

[Total chat time: 15 minutes.]

2:00:29 PM System Initial Question/Comment: Other

2:00:29 PM System Thank you for contacting eBay Live Help!

2:00:34 PM System You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.

2:01:29 PM System We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.

2:02:29 PM System We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.

2:02:49 PM System Jeremy B. has joined this session!

2:02:49 PM System Connected with Jeremy B.

2:02:49 PM Jeremy B. Hello, thank you for waiting and welcome to eBay Live Chat! My name is Jeremy. If you're a registered member, may I please start by having you confirm your User ID and first name?

2:03:07 PM Today is the 188th day. [eBaiting]

2:03:24 PM Jeremy B. I would be happy to help you [eBaiting]. But first, may I please get your eBay user ID?

2:03:30 PM Today is the 188th day. [My eBay ID]

2:03:34 PM Jeremy B. Great, thank you! How may I help you?

2:03:51 PM Today is the 188th day. I am waiting to get my account closed

2:04:01 PM Today is the 188th day. But it is taking longer than I was told it would.

2:04:39 PM System Jeremy B. has left this session!

2:04:59 PM System Kenny W. has joined this session!

2:04:59 PM System Connected with Kenny W.

2:05:05 PM Today is the 188th day. Wow that was quick

2:05:44 PM Kenny W. Hello again. Again, we are unable to assist you further within live chat regarding this situation.

2:05:55 PM Today is the 188th day. Yeah I figured

2:06:09 PM Kenny W. May I ask what the trouble is with waiting the full duration of 14 days as your account cannot be sold on or bid with?

2:06:13 PM Today is the 188th day. My account must be flagged

2:06:23 PM Today is the 188th day. So they transfer me immediately

2:06:34 PM Today is the 188th day. My problem is that I have already waited the full 180 days

2:06:40 PM Today is the 188th day. The only reason I have to wait 2 more weeks

2:06:45 PM Today is the 188th day. Is because of *eBay's* screwup

2:07:04 PM Kenny W. Well, sometimes it may vary. And from the email, it is confirmed it will only take 14 days more.

2:07:13 PM Today is the 188th day. I wish I could believe that

2:07:49 PM Kenny W. But again, you won't be able to bid, sell on your account further confirming it is pending termination.

2:07:59 PM Today is the 188th day. Yeah I just want it permanently closed

2:08:04 PM Kenny W. If it wasn't even in the process, you would still be able to act on the account as normal.

2:08:07 PM Today is the 188th day. It is a psychological thing

2:08:14 PM Kenny W. It's almost there, and you will need to wait.

2:08:19 PM Today is the 188th day. I have been waiting

2:08:20 PM Today is the 188th day. For

2:08:23 PM Today is the 188th day. how many days now?

2:08:25 PM Kenny W. Persistantly coming into chat will not change anything.

2:08:25 PM Today is the 188th day. I cannot think

2:08:26 PM Today is the 188th day.

2:08:26 PM Today is the 188th day.

2:08:26 PM Today is the 188th day.

2:08:27 PM Today is the 188th day.

2:08:27 PM Today is the 188th day.

2:08:27 PM Today is the 188th day.

2:08:27 PM Today is the 188th day.

2:08:27 PM Today is the 188th day.

2:08:28 PM Today is the 188th day.

2:08:28 PM Today is the 188th day.

2:08:31 PM Today is the 188th day. Yeah but it is fun

2:09:24 PM Kenny W. Well, it's pending closure right now, and all you will need to do is wait.

2:09:31 PM Today is the 188th day. Ok

2:09:39 PM Today is the 188th day. I will pass the time while I am waiting

2:09:49 PM Today is the 188th day. By doing this

2:09:54 PM Kenny W. There is nothing else which can be done as your account is in the process of removal and things will not change with coming into chat.

2:10:05 PM Today is the 188th day. Yes I know that

2:10:16 PM Today is the 188th day. But the whole communication system within eBay is flawed

2:10:27 PM Kenny W. Then you will continue to be disconnected as we are unable to help you further. I'm sorry, and please know that we've tried to help you as best we can, but are unable to assist further.

2:10:29 PM Kenny W. Bye for now.

2:10:29 PM Today is the 188th day. Why is Trust & Safety only accessible through email?

[Total chat time: 10 minutes. Hmm, my times are going down. Either I'm getting worse or they're getting better.]

4:00:45 PM System Initial Question/Comment: Other

4:00:45 PM System Thank you for contacting eBay Live Help!

4:00:50 PM System You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.

4:01:45 PM System We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.

4:02:05 PM System Abigail P. has joined this session!

4:02:05 PM System Connected with Abigail P.

4:02:10 PM Abigail P. Hello, thank you for waiting and welcome to eBay Live Chat! My name is Abigail. If you're a registered member, may I please start by having you confirm your User ID and first name?

4:02:36 PM [My email] Ok but promise you won't disconnect or pass me on?

4:03:35 PM Abigail P. I promise that I will do my best to assist you if we can address your issue in here in our department.

4:03:51 PM [My email] Ok

4:03:57 PM [My email] Name is [My name]

4:04:00 PM [My email] eBay ID is [My eBay ID]

4:04:05 PM [My email] My email address]

4:04:45 PM Abigail P. Hi [eBaiting]!

4:05:00 PM Abigail P. How may I help you?

4:05:07 PM [My email] Nobody likes me anymore.

4:05:18 PM [My email] The last time I wrote, I immediately got transferred to a supervisor

4:05:26 PM [My email] Who I think was getting tired of hearing from me

4:07:10 PM Abigail P. I'm so sorry to hear that.

4:07:21 PM [My email] I cried

4:07:40 PM Abigail P. May I ask what is your concern so I can determine how I can help you?

4:08:04 PM [My email] My account got screwed up when I was trying to close it

4:08:10 PM [My email] So now they are making me wait even longer

4:08:45 PM Abigail P. May I have your email address please so I can check your account?

4:08:52 PM [My email] [My email address]

4:09:00 PM Abigail P. Thank you!

4:09:00 PM Abigail P. One moment please. I will look into that.

4:10:45 PM Abigail P. Thank you so much for waiting.

4:11:26 PM Abigail P. From what I can see here, your account is having some issues that can best resolve with the help of our Account Security department. I suggest you to contact them immediately for you to be able to resolve this issue.

4:11:26 PM Abigail P. To contact our Accounts Security Live Chat, you should click on Live Help located at the upper right side of the eBay homepage.

4:11:31 PM Abigail P. Click on Accounts Security and a new eBay page will open. Click on Live Help located at the bottom of that page.

4:11:36 PM Abigail P. Or you may click on this link to get connected with them immediately: https://livechat2.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=ATO&PlacementID=000_ATOHelp1

4:11:42 PM [My email] Eek! Copy and paste attack

4:12:21 PM [My email] Ok I will check this out, thanks.

4:12:26 PM Abigail P. I'm sorry [eBaiting], I have checked your account and can see that your account is having security issue.

4:12:33 PM [My email] It is?

4:12:35 PM [My email] Really?

4:12:56 PM Abigail P. You need to contact account security department immediately.

4:13:04 PM [My email] What kind of issue?

4:15:06 PM Abigail P. We can not check on that here in our end.

4:15:21 PM [My email] So there is a screen that you are looking at,

4:15:31 PM Abigail P. It was just noted that your account is having an issue that needs to be resolve with our account security department.

4:15:40 PM [My email] And under account status it says "security issue"?

4:15:45 PM [My email] Oh OK

4:15:51 PM [My email] Actually I am leaving soon

4:15:54 PM [My email] But I will ask them tomorrow

4:16:11 PM [My email] Maybe my account will be closed by then

4:17:01 PM Abigail P. Oh, I see.

4:17:36 PM Abigail P. I hope that this issue in your account will be resolve immediately.

4:17:41 PM Abigail P. Is there anything else I can help you with?

4:17:42 PM [My email] Me too

4:17:47 PM [My email] But nobody will do it

4:17:54 PM [My email] It makes me sad

4:18:12 PM [My email] No I need to leave in about 10 minutes so that's all

4:18:27 PM [My email] Tell Kenny W I stopped by

[Total chat time: 18 minutes.]
5/3/2007 (Day 189)

2:20:59 PM System Initial Question/Comment: Other

2:21:04 PM System Thank you for contacting eBay Live Help!

2:21:04 PM System You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.

2:21:39 PM System Chyna M. has joined this session!

2:21:39 PM System Connected with Chyna M.

2:21:44 PM Chyna M. Hello, thank you for waiting and welcome to eBay Live Chat! My name is Chyna. If you're a registered member, may please I start by having you confirm your User ID and first name?

2:21:53 PM [eBaiting] Hello

2:21:59 PM Chyna M. Hi there!

2:21:59 PM [eBaiting] This is [eBaiting]

2:22:04 PM Chyna M. How may I help you today?

2:23:33 PM [eBaiting] I am trying to close my eBay account

2:23:38 PM [eBaiting] And have been for quite some time

2:23:45 PM [eBaiting] But it is very difficult

2:24:14 PM Chyna M. Oh, I'm sorry to hear that you are having closing your account.

2:24:19 PM Chyna M. I'll be glad to assist you with this.

2:24:38 PM [eBaiting] Sorry but I do not think there is anything you can do

2:24:42 PM [eBaiting] Everyone else has tried and failed

2:24:45 PM [eBaiting] Or failed to try

2:25:09 PM Chyna M. Okay, let me check on your account.

2:25:24 PM Chyna M. May I please have your User ID and email address?

2:25:36 PM [eBaiting] I am at [My email address]

2:26:19 PM Chyna M. Thanks [eBaiting]!

2:26:29 PM Chyna M. One moment please while I check on your account.

2:27:39 PM Chyna M. Hi, I'm back! Thanks for patiently waiting.

2:28:04 PM Chyna M. I have checked on your account and I can see that your request is being processed.

2:28:17 PM [eBaiting] Yes however it should already be closed.

2:28:19 PM Chyna M. You will have to wait for 14 days for the process to be completed.

2:28:21 PM [eBaiting] I waited the 180 days

2:28:27 PM [eBaiting] Since October

2:28:32 PM [eBaiting] Today is the 189th day

2:28:34 PM [eBaiting] I am keeping track

2:28:59 PM Chyna M. I can understand how urgent this is for you, but the process has just started, so you will have to wait for the 14th day.

2:29:10 PM [eBaiting] Can you check when the 14th day is?

2:29:20 PM [eBaiting] (The 14th day since the 180th day I mean)

2:29:39 PM Chyna M. Let me take a look at it again.

2:31:34 PM Chyna M. I believe the request has been approved last April 30, so you may start counting from that date.

2:31:51 PM [eBaiting] So the first day is 5/1, the second day is 5/2, etc?

2:32:09 PM Chyna M. Yes, that's right, [eBaiting].

2:32:26 PM [eBaiting] Is there anything on my account that says the closure is being expedited?

2:32:32 PM [eBaiting] ie possibly closed sooner than the 14th?

2:32:54 PM Chyna M. No, you really will have to wait until the 14th.

2:33:09 PM Chyna M. That's the usual processing period for the closures of account.

2:33:33 PM [eBaiting] Ok cuz other people have told me it could happen sooner

2:34:19 PM Chyna M. Oh, I see. But the expectation is set on the 14th. So that would be the maximum.

2:34:38 PM [eBaiting] The absolute maximum?

2:34:54 PM Chyna M. Yes, that would be the longest period.

2:35:21 PM [eBaiting] Promise?

2:35:49 PM Chyna M. I believe so...

2:35:57 PM [eBaiting] Can you find out for certain?

2:36:29 PM Chyna M. I'm afraid that would be all that I can do for you.

2:37:29 PM [eBaiting] See I was right when I said you wouldn't be able to help me close it

2:39:04 PM Chyna M. As I have mentioned, your account is on the process of closing it.

2:39:17 PM [eBaiting] Yes and as mentioned it should be closed already

2:39:17 PM Chyna M. You will have to wait for the 14th day for it to be completely closed.

2:39:31 PM [eBaiting] The only reason it is not is because it got screwed up in eBay's system somehow

2:39:45 PM [eBaiting] So I had to resumbit it and wait another 14 days

2:39:50 PM [eBaiting] I wish they would just close it already

2:41:24 PM Chyna M. [eBaiting], please wait until the 14 day duration has passed.

2:41:37 PM [eBaiting] And then what?

2:41:44 PM [eBaiting] Have to wait some more?

2:44:29 PM Chyna M. I'm sorry but we can no longer assist you with this, [eBaiting].

2:44:40 PM [eBaiting] Ok well tell Kenny W I stopped by

2:45:57 PM System Chyna M. has left this session!

2:45:59 PM System Jarvey G. has joined this session!

2:45:59 PM System Connected with Jarvey G.

2:46:05 PM [eBaiting] Oh hi

2:46:07 PM [eBaiting] Who are you?

2:46:14 PM Jarvey G. Hello! Welcome to eBay's Live Chat. My name's Jarvey, Chyna's supervisor.

2:46:24 PM [eBaiting] How's it going?

2:47:19 PM Jarvey G. You would need to wait for your account to be closed. The process is on going but I don't have any information on the time duration about this.

2:47:30 PM [eBaiting] Chyna said 14 days

2:48:14 PM Jarvey G. I apologize but Live Chat won't be able to assist you further with this. You would really need to wait. This process is not within our department anymore.

2:48:22 PM [eBaiting] You mean it used to be?

2:48:26 PM [eBaiting] Why did they take it out?

2:48:54 PM Jarvey G. No, it has never been within our department.

2:49:07 PM [eBaiting] But you said it "is not within our dept anymore"

2:49:07 PM Jarvey G. Live Chat is for general concerns and how to use the site only.

2:49:14 PM [eBaiting] Which means at one point it was

2:49:39 PM Jarvey G. I'm sorry if I was unclear with that.

2:49:46 PM [eBaiting] Yes you were

2:50:04 PM Jarvey G. But we could not help you with this further and you really need to wait.

2:50:16 PM [eBaiting] So this was never handled by LiveHelp?

2:50:24 PM Jarvey G. Correct.

2:50:31 PM [eBaiting] Maybe it should be

2:50:37 PM [eBaiting] It would get rid of pests like me a lot quicker

2:50:48 PM [eBaiting] Or am I the only pest like me?

2:51:09 PM Jarvey G. I understand where you're coming from but the best option at this time is to wait.

2:51:17 PM [eBaiting] Sorry but waiting is boring

2:51:19 PM [eBaiting] This is fun

2:51:43 PM [eBaiting] Is Kenny W in? If so please tell him I was here

2:52:09 PM Jarvey G. I apologize if you feel that way however we won't be able to help you.

2:52:10 PM [eBaiting] Oh can I have that Trust & Safety link again?

2:52:18 PM [eBaiting] So I can pound them with more email requests to close my account?

2:52:24 PM [eBaiting] I wrote a macro for it the other day

2:52:34 PM Jarvey G. Please wait for your account to be closed.

2:52:39 PM Jarvey G. Thank you for using eBay Live Chat. Thank you for your time.

2:52:41 PM System Jarvey G. has left this session!

2:52:41 PM System The session has ended!

[Total chat time: 32 minutes.]

1:40:45 PM	System	Initial Question/Comment: Other
1:40:50 PM	System	Thank you for contacting eBay Live Help!
1:40:50 PM	System	You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
1:41:20 PM	System	Sonia B. has joined this session!
1:41:20 PM	System	Connected with Sonia B.
1:41:20 PM	Sonia B.	Hello, thank you for waiting and welcome to eBay Live Chat! My name is Sonia. If you're a registered member, may I please start by having you confirm your User ID and first name?
1:41:35 PM	Today is the 188th day.	I am scared to say
1:41:42 PM	Today is the 188th day.	I am afraid I will get scolded for it
1:42:20 PM	Sonia B.	for your username?
1:42:33 PM	Today is the 188th day.	That's right
1:42:50 PM	Sonia B.	Okay, well I will try to assist you without it. What seems to be the problem?
1:43:07 PM	Today is the 188th day.	I have been trying to close my eBay account permanently.
1:43:11 PM	Today is the 188th day.	But they will not let me
1:43:15 PM	Today is the 188th day.	They are making me keep it open.
1:43:18 PM	Today is the 188th day.	That is not nice.
1:43:45 PM	Sonia B.	Oh I see. so I assume that you have already been in contact with our trust and safety team in regards to this
1:44:02 PM	Today is the 188th day.	Yes, many times
1:44:04 PM	Today is the 188th day.	That is
1:44:10 PM	Today is the 188th day.	I write to them, but they never write back to me
1:44:45 PM	Sonia B.	Oh really. That's strange. do you remember the email address you were using to contact them?
1:45:09 PM	Today is the 188th day.	I did not use an email address
1:45:16 PM	Today is the 188th day.	I wrote them through a web page
1:45:55 PM	Sonia B.	Oh I see. I know that there is typically a wait time for this. Have you already submitted the online form requesting the closure of the account?
1:46:10 PM	Today is the 188th day.	Yes I did that 188 days ago
1:46:14 PM	Today is the 188th day.	Then there was a problem
1:46:18 PM	Today is the 188th day.	With the account
1:46:20 PM	Today is the 188th day.	It was stuck
1:46:26 PM	Today is the 188th day.	So they had to reset it
1:46:32 PM	Today is the 188th day.	Now they say I must wait 2 more weeks
1:46:40 PM	Today is the 188th day.	Even though there hasn't been any activity in months
1:49:01 PM	Sonia B.	Oh I see. Yes, I wish I could help you out here. The thing is when it has to do with an account closure it is exclusively handled by our trust and safety team.
1:49:22 PM	Today is the 188th day.	Can you transfer me to them?
1:49:41 PM	Sonia B.	What I can do is transfer you to my supervisor, as they only have email support.. Just give me one moment
1:49:55 PM	Today is the 188th day.	Ok thanks
1:50:31 PM	System	Sonia B. has left this session!
1:51:01 PM	System	Kenny W. has joined this session!
1:51:01 PM	System	Connected with Kenny W.
1:51:46 PM	Kenny W.	Thanks for contacting eBay Live Chat again. This is Kenny, I had a conversation with you yesterday regarding your account. Do you remember?
1:51:56 PM	Today is the 188th day.	Maybe
1:52:36 PM	Kenny W.	Please know that you will no longer be able to come into live chat further regarding this concern as it will take 14 days for the account to close correctly.
1:52:57 PM	Today is the 188th day.	I thought it was expedited or something
1:53:01 PM	Today is the 188th day.	And it might be done sooner
1:53:01 PM	Kenny W.	I apologize as any further contacts regarding this issue may result in the disconnecting of your chat.
1:53:14 PM	Today is the 188th day.	See this is why I was scared to give Sonia my user name
1:53:22 PM	Today is the 188th day.	Apparently my fears were justified
1:53:46 PM	Kenny W.	Unfortunately it is currently in an automated process of removal. It will be removed in 14 days, and if it is not, only then may you come back where I may assist you further.
1:54:05 PM	Today is the 188th day.	"It will be, and if it is not"
1:54:13 PM	Today is the 188th day.	Sounds like typical eBay
1:55:21 PM	Kenny W.	I'm sorry you feel this way, and will not be unable to help you further until that time.
1:55:21 PM	Kenny W.	Have a great day.
1:55:26 PM	System	Kenny W. has left this session!
1:55:26 PM	System	The session has ended!
*[Total chat time: 15 minutes.]*
2:00:29 PM	System	Initial Question/Comment: Other
2:00:29 PM	System	Thank you for contacting eBay Live Help!
2:00:34 PM	System	You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
2:01:29 PM	System	We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
2:02:29 PM	System	We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.
2:02:49 PM	System	Jeremy B. has joined this session!
2:02:49 PM	System	Connected with Jeremy B.
2:02:49 PM	Jeremy B.	Hello, thank you for waiting and welcome to eBay Live Chat! My name is Jeremy. If you're a registered member, may I please start by having you confirm your User ID and first name?
2:03:07 PM	Today is the 188th day.	[eBaiting]
2:03:24 PM	Jeremy B.	I would be happy to help you [eBaiting]. But first, may I please get your eBay user ID?
2:03:30 PM	Today is the 188th day.	[My eBay ID]
2:03:34 PM	Jeremy B.	Great, thank you! How may I help you?
2:03:51 PM	Today is the 188th day.	I am waiting to get my account closed
2:04:01 PM	Today is the 188th day.	But it is taking longer than I was told it would.
2:04:39 PM	System	Jeremy B. has left this session!
2:04:59 PM	System	Kenny W. has joined this session!
2:04:59 PM	System	Connected with Kenny W.
2:05:05 PM	Today is the 188th day.	Wow that was quick
2:05:44 PM	Kenny W.	Hello again. Again, we are unable to assist you further within live chat regarding this situation.
2:05:55 PM	Today is the 188th day.	Yeah I figured
2:06:09 PM	Kenny W.	May I ask what the trouble is with waiting the full duration of 14 days as your account cannot be sold on or bid with?
2:06:13 PM	Today is the 188th day.	My account must be flagged
2:06:23 PM	Today is the 188th day.	So they transfer me immediately
2:06:34 PM	Today is the 188th day.	My problem is that I have already waited the full 180 days
2:06:40 PM	Today is the 188th day.	The only reason I have to wait 2 more weeks
2:06:45 PM	Today is the 188th day.	Is because of eBay's screwup
2:07:04 PM	Kenny W.	Well, sometimes it may vary. And from the email, it is confirmed it will only take 14 days more.
2:07:13 PM	Today is the 188th day.	I wish I could believe that
2:07:49 PM	Kenny W.	But again, you won't be able to bid, sell on your account further confirming it is pending termination.
2:07:59 PM	Today is the 188th day.	Yeah I just want it permanently closed
2:08:04 PM	Kenny W.	If it wasn't even in the process, you would still be able to act on the account as normal.
2:08:07 PM	Today is the 188th day.	It is a psychological thing
2:08:14 PM	Kenny W.	It's almost there, and you will need to wait.
2:08:19 PM	Today is the 188th day.	I have been waiting
2:08:20 PM	Today is the 188th day.	For
2:08:23 PM	Today is the 188th day.	how many days now?
2:08:25 PM	Kenny W.	Persistantly coming into chat will not change anything.
2:08:25 PM	Today is the 188th day.	I cannot think
2:08:26 PM	Today is the 188th day.
2:08:26 PM	Today is the 188th day.
2:08:26 PM	Today is the 188th day.
2:08:27 PM	Today is the 188th day.
2:08:27 PM	Today is the 188th day.
2:08:27 PM	Today is the 188th day.
2:08:27 PM	Today is the 188th day.
2:08:27 PM	Today is the 188th day.
2:08:28 PM	Today is the 188th day.
2:08:28 PM	Today is the 188th day.
2:08:31 PM	Today is the 188th day.	Yeah but it is fun
2:09:24 PM	Kenny W.	Well, it's pending closure right now, and all you will need to do is wait.
2:09:31 PM	Today is the 188th day.	Ok
2:09:39 PM	Today is the 188th day.	I will pass the time while I am waiting
2:09:49 PM	Today is the 188th day.	By doing this
2:09:54 PM	Kenny W.	There is nothing else which can be done as your account is in the process of removal and things will not change with coming into chat.
2:10:05 PM	Today is the 188th day.	Yes I know that
2:10:16 PM	Today is the 188th day.	But the whole communication system within eBay is flawed
2:10:27 PM	Kenny W.	Then you will continue to be disconnected as we are unable to help you further. I'm sorry, and please know that we've tried to help you as best we can, but are unable to assist further.
2:10:29 PM	Kenny W.	Bye for now.
2:10:29 PM	Today is the 188th day.	Why is Trust & Safety only accessible through email?
*[Total chat time: 10 minutes. Hmm, my times are going down. Either I'm getting worse or they're getting better.]*

4:00:45 PM	System	Initial Question/Comment: Other
4:00:45 PM	System	Thank you for contacting eBay Live Help!
4:00:50 PM	System	You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
4:01:45 PM	System	We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
4:02:05 PM	System	Abigail P. has joined this session!
4:02:05 PM	System	Connected with Abigail P.
4:02:10 PM	Abigail P.	Hello, thank you for waiting and welcome to eBay Live Chat! My name is Abigail. If you're a registered member, may I please start by having you confirm your User ID and first name?
4:02:36 PM	[My email]	Ok but promise you won't disconnect or pass me on?
4:03:35 PM	Abigail P.	I promise that I will do my best to assist you if we can address your issue in here in our department.
4:03:51 PM	[My email]	Ok
4:03:57 PM	[My email]	Name is [My name]
4:04:00 PM	[My email]	eBay ID is [My eBay ID]
4:04:05 PM	[My email]	My email address]
4:04:45 PM	Abigail P.	Hi [eBaiting]!
4:05:00 PM	Abigail P.	How may I help you?
4:05:07 PM	[My email]	Nobody likes me anymore.
4:05:18 PM	[My email]	The last time I wrote, I immediately got transferred to a supervisor
4:05:26 PM	[My email]	Who I think was getting tired of hearing from me
4:07:10 PM	Abigail P.	I'm so sorry to hear that.
4:07:21 PM	[My email]	I cried
4:07:40 PM	Abigail P.	May I ask what is your concern so I can determine how I can help you?
4:08:04 PM	[My email]	My account got screwed up when I was trying to close it
4:08:10 PM	[My email]	So now they are making me wait even longer
4:08:45 PM	Abigail P.	May I have your email address please so I can check your account?
4:08:52 PM	[My email]	[My email address]
4:09:00 PM	Abigail P.	Thank you!
4:09:00 PM	Abigail P.	One moment please. I will look into that.
4:10:45 PM	Abigail P.	Thank you so much for waiting.
4:11:26 PM	Abigail P.	From what I can see here, your account is having some issues that can best resolve with the help of our Account Security department. I suggest you to contact them immediately for you to be able to resolve this issue.
4:11:26 PM	Abigail P.	To contact our Accounts Security Live Chat, you should click on Live Help located at the upper right side of the eBay homepage.
4:11:31 PM	Abigail P.	Click on Accounts Security and a new eBay page will open. Click on Live Help located at the bottom of that page.
4:11:36 PM	Abigail P.	Or you may click on this link to get connected with them immediately: https://livechat2.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=ATO&PlacementID=000_ATOHelp1
4:11:42 PM	[My email]	Eek! Copy and paste attack
4:12:21 PM	[My email]	Ok I will check this out, thanks.
4:12:26 PM	Abigail P.	I'm sorry [eBaiting], I have checked your account and can see that your account is having security issue.
4:12:33 PM	[My email]	It is?
4:12:35 PM	[My email]	Really?
4:12:56 PM	Abigail P.	You need to contact account security department immediately.
4:13:04 PM	[My email]	What kind of issue?
4:15:06 PM	Abigail P.	We can not check on that here in our end.
4:15:21 PM	[My email]	So there is a screen that you are looking at,
4:15:31 PM	Abigail P.	It was just noted that your account is having an issue that needs to be resolve with our account security department.
4:15:40 PM	[My email]	And under account status it says "security issue"?
4:15:45 PM	[My email]	Oh OK
4:15:51 PM	[My email]	Actually I am leaving soon
4:15:54 PM	[My email]	But I will ask them tomorrow
4:16:11 PM	[My email]	Maybe my account will be closed by then
4:17:01 PM	Abigail P.	Oh, I see.
4:17:36 PM	Abigail P.	I hope that this issue in your account will be resolve immediately.
4:17:41 PM	Abigail P.	Is there anything else I can help you with?
4:17:42 PM	[My email]	Me too
4:17:47 PM	[My email]	But nobody will do it
4:17:54 PM	[My email]	It makes me sad
4:18:12 PM	[My email]	No I need to leave in about 10 minutes so that's all
4:18:27 PM	[My email]	Tell Kenny W I stopped by
[Total chat time: 18 minutes.] 5/3/2007 (Day 189)
2:20:59 PM	System	Initial Question/Comment: Other
2:21:04 PM	System	Thank you for contacting eBay Live Help!
2:21:04 PM	System	You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
2:21:39 PM	System	Chyna M. has joined this session!
2:21:39 PM	System	Connected with Chyna M.
2:21:44 PM	Chyna M.	Hello, thank you for waiting and welcome to eBay Live Chat! My name is Chyna. If you're a registered member, may please I start by having you confirm your User ID and first name?
2:21:53 PM	[eBaiting]	Hello
2:21:59 PM	Chyna M.	Hi there!
2:21:59 PM	[eBaiting]	This is [eBaiting]
2:22:04 PM	Chyna M.	How may I help you today?
2:23:33 PM	[eBaiting]	I am trying to close my eBay account
2:23:38 PM	[eBaiting]	And have been for quite some time
2:23:45 PM	[eBaiting]	But it is very difficult
2:24:14 PM	Chyna M.	Oh, I'm sorry to hear that you are having closing your account.
2:24:19 PM	Chyna M.	I'll be glad to assist you with this.
2:24:38 PM	[eBaiting]	Sorry but I do not think there is anything you can do
2:24:42 PM	[eBaiting]	Everyone else has tried and failed
2:24:45 PM	[eBaiting]	Or failed to try
2:25:09 PM	Chyna M.	Okay, let me check on your account.
2:25:24 PM	Chyna M.	May I please have your User ID and email address?
2:25:36 PM	[eBaiting]	I am at [My email address]
2:26:19 PM	Chyna M.	Thanks [eBaiting]!
2:26:29 PM	Chyna M.	One moment please while I check on your account.
2:27:39 PM	Chyna M.	Hi, I'm back! Thanks for patiently waiting.
2:28:04 PM	Chyna M.	I have checked on your account and I can see that your request is being processed.
2:28:17 PM	[eBaiting]	Yes however it should already be closed.
2:28:19 PM	Chyna M.	You will have to wait for 14 days for the process to be completed.
2:28:21 PM	[eBaiting]	I waited the 180 days
2:28:27 PM	[eBaiting]	Since October
2:28:32 PM	[eBaiting]	Today is the 189th day
2:28:34 PM	[eBaiting]	I am keeping track
2:28:59 PM	Chyna M.	I can understand how urgent this is for you, but the process has just started, so you will have to wait for the 14th day.
2:29:10 PM	[eBaiting]	Can you check when the 14th day is?
2:29:20 PM	[eBaiting]	(The 14th day since the 180th day I mean)
2:29:39 PM	Chyna M.	Let me take a look at it again.
2:31:34 PM	Chyna M.	I believe the request has been approved last April 30, so you may start counting from that date.
2:31:51 PM	[eBaiting]	So the first day is 5/1, the second day is 5/2, etc?
2:32:09 PM	Chyna M.	Yes, that's right, [eBaiting].
2:32:26 PM	[eBaiting]	Is there anything on my account that says the closure is being expedited?
2:32:32 PM	[eBaiting]	ie possibly closed sooner than the 14th?
2:32:54 PM	Chyna M.	No, you really will have to wait until the 14th.
2:33:09 PM	Chyna M.	That's the usual processing period for the closures of account.
2:33:33 PM	[eBaiting]	Ok cuz other people have told me it could happen sooner
2:34:19 PM	Chyna M.	Oh, I see. But the expectation is set on the 14th. So that would be the maximum.
2:34:38 PM	[eBaiting]	The absolute maximum?
2:34:54 PM	Chyna M.	Yes, that would be the longest period.
2:35:21 PM	[eBaiting]	Promise?
2:35:49 PM	Chyna M.	I believe so...
2:35:57 PM	[eBaiting]	Can you find out for certain?
2:36:29 PM	Chyna M.	I'm afraid that would be all that I can do for you.
2:37:29 PM	[eBaiting]	See I was right when I said you wouldn't be able to help me close it
2:39:04 PM	Chyna M.	As I have mentioned, your account is on the process of closing it.
2:39:17 PM	[eBaiting]	Yes and as mentioned it should be closed already
2:39:17 PM	Chyna M.	You will have to wait for the 14th day for it to be completely closed.
2:39:31 PM	[eBaiting]	The only reason it is not is because it got screwed up in eBay's system somehow
2:39:45 PM	[eBaiting]	So I had to resumbit it and wait another 14 days
2:39:50 PM	[eBaiting]	I wish they would just close it already
2:41:24 PM	Chyna M.	[eBaiting], please wait until the 14 day duration has passed.
2:41:37 PM	[eBaiting]	And then what?
2:41:44 PM	[eBaiting]	Have to wait some more?
2:44:29 PM	Chyna M.	I'm sorry but we can no longer assist you with this, [eBaiting].
2:44:40 PM	[eBaiting]	Ok well tell Kenny W I stopped by
2:45:57 PM	System	Chyna M. has left this session!
2:45:59 PM	System	Jarvey G. has joined this session!
2:45:59 PM	System	Connected with Jarvey G.
2:46:05 PM	[eBaiting]	Oh hi
2:46:07 PM	[eBaiting]	Who are you?
2:46:14 PM	Jarvey G.	Hello! Welcome to eBay's Live Chat. My name's Jarvey, Chyna's supervisor.
2:46:24 PM	[eBaiting]	How's it going?
2:47:19 PM	Jarvey G.	You would need to wait for your account to be closed. The process is on going but I don't have any information on the time duration about this.
2:47:30 PM	[eBaiting]	Chyna said 14 days
2:48:14 PM	Jarvey G.	I apologize but Live Chat won't be able to assist you further with this. You would really need to wait. This process is not within our department anymore.
2:48:22 PM	[eBaiting]	You mean it used to be?
2:48:26 PM	[eBaiting]	Why did they take it out?
2:48:54 PM	Jarvey G.	No, it has never been within our department.
2:49:07 PM	[eBaiting]	But you said it "is not within our dept anymore"
2:49:07 PM	Jarvey G.	Live Chat is for general concerns and how to use the site only.
2:49:14 PM	[eBaiting]	Which means at one point it was
2:49:39 PM	Jarvey G.	I'm sorry if I was unclear with that.
2:49:46 PM	[eBaiting]	Yes you were
2:50:04 PM	Jarvey G.	But we could not help you with this further and you really need to wait.
2:50:16 PM	[eBaiting]	So this was never handled by LiveHelp?
2:50:24 PM	Jarvey G.	Correct.
2:50:31 PM	[eBaiting]	Maybe it should be
2:50:37 PM	[eBaiting]	It would get rid of pests like me a lot quicker
2:50:48 PM	[eBaiting]	Or am I the only pest like me?
2:51:09 PM	Jarvey G.	I understand where you're coming from but the best option at this time is to wait.
2:51:17 PM	[eBaiting]	Sorry but waiting is boring
2:51:19 PM	[eBaiting]	This is fun
2:51:43 PM	[eBaiting]	Is Kenny W in? If so please tell him I was here
2:52:09 PM	Jarvey G.	I apologize if you feel that way however we won't be able to help you.
2:52:10 PM	[eBaiting]	Oh can I have that Trust & Safety link again?
2:52:18 PM	[eBaiting]	So I can pound them with more email requests to close my account?
2:52:24 PM	[eBaiting]	I wrote a macro for it the other day
2:52:34 PM	Jarvey G.	Please wait for your account to be closed.
2:52:39 PM	Jarvey G.	Thank you for using eBay Live Chat. Thank you for your time.
2:52:41 PM	System	Jarvey G. has left this session!
2:52:41 PM	System	The session has ended!