5/7/2007 (Day 193)

5:08:50 PMSystemInitial Question/Comment: Other
5:08:57 PMSystemThank you for contacting eBay Live Help!
5:08:57 PMSystemYou are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
5:08:57 PMSystemLev has joined this session!
5:08:58 PMSystemConnected with Lev
5:09:07 PMLevHello, thank you for waiting and welcome to eBay Live Chat! My name is Lev. If you're a registered member, may I please start by having you confirm your User ID and first name?
5:09:37 PM[eBaiting]Name = [My name]
5:09:43 PM[eBaiting]User ID = [My eBay ID]
5:10:05 PMLevHi [eBaiting]! How are you ?
5:10:10 PMLevHow may I help you [eBaiting]?
5:10:20 PM[eBaiting]My account is acting up
5:11:53 PMLevI can see [eBaiting] that your account is near termination already.
5:12:02 PM[eBaiting]Ooh, near termination
5:12:05 PM[eBaiting]That is better than last week
5:12:13 PM[eBaiting]Last week it was "in the process" of termination
5:12:16 PM[eBaiting]I wonder what happened?
5:12:59 PMLevNow, what you can do is don't access anymore your account as eBay is now working on your account's termination.
5:13:13 PM[eBaiting]Sounds good in theory, but...
5:13:26 PM[eBaiting]If I don't access it, how can I know if it is still active?
5:13:34 PM[eBaiting]eBay might just be sitting on their butts not doing anything with it
5:13:41 PM[eBaiting]And if I do access it they may keep it open
5:13:45 PM[eBaiting]Catch-22
5:15:20 PMLevI can assure you [eBaiting] that eBay is working on this already, now there is a 14 days allowance set last May 2 to terminate your account.
5:15:30 PM[eBaiting]May 2?
5:15:37 PM[eBaiting]Should have been April 30
5:15:40 PM[eBaiting]That is when I closed it
5:15:50 PM[eBaiting]See this is what I knew they would do
5:15:53 PM[eBaiting]Keep dragging it out
5:15:53 PMLevSo on the 15th hopefully the account is permanently closed [eBaiting].
5:16:06 PM[eBaiting]Hopefully, right
5:16:10 PM[eBaiting]And if it isn't?
5:17:10 PMLevI can assure you it will as there is a note/alert already in your account that it will be terminated permanently [eBaiting].
5:17:20 PM[eBaiting]But you said hopefully
5:17:28 PM[eBaiting]That means you hope, but you are not sure
5:17:40 PMLevSorry If I use the word Hopefully [eBaiting]..
5:17:42 PM[eBaiting]I am sure of something
5:17:54 PM[eBaiting]If it is not closed on the 14th, things will happen
5:17:56 PMLevI can assure you [eBaiting].
5:17:58 PM[eBaiting]For I have spoken
5:18:37 PMLevI understand.
5:18:54 PM[eBaiting]I do not think Trust & Safety does though
5:18:55 PMLevIt will be terminated [eBaiting].
5:19:07 PM[eBaiting]They seem kind of... out of touch with the rest of the world
5:19:18 PM[eBaiting]Have you ever seen any of them?
5:19:25 PMLevBelieve me on this [eBaiting], it will be terminated.
5:19:32 PM[eBaiting]How can you be sure they even exist?
5:19:49 PMLevYes, I do. And they actually work on most cases here at eBay.
5:20:06 PM[eBaiting]What are they like?
5:20:14 PMLevBecause I was from Trust & Safety team also before , but in the Spoof Department [eBaiting].
5:20:28 PM[eBaiting]It must be nice working there
5:20:35 PM[eBaiting]You never have to answer phones or chat with people.
5:20:44 PM[eBaiting]That would be nice
5:20:56 PM[eBaiting]Is eBay taking applications?
5:21:12 PM[eBaiting]And do you have to work in CA ?
5:21:17 PM[eBaiting]Because I don't want to move there.
5:21:24 PMLevYes, since they need to document every report and they handle the most sensitive issues at eBay, they still need time to carefully review all accounts before sending information to the member.
5:21:35 PM[eBaiting]There is smog, and wildfire, and loony leftists
5:21:49 PM[eBaiting]Of course where I am we have self-righteous rightists
5:21:52 PM[eBaiting]They are just as bad
5:21:57 PM[eBaiting]All things in moderation
5:22:10 PM[eBaiting]That is what I say
5:22:15 PM[eBaiting]Like right now, when I just said it
5:25:05 PMSystemThe session has ended!

[Total chat time: 17 minutes.]

When I jumped in again I got Jerry M, who didn't seem to recognize me as the porno guy. Or maybe she was still embarrassed over it so she pretended not to. I did get passed to Meridyth again, Meridyth of the triple disconnect burger, and she remembered me.

5:26:52 PMSystemInitial Question/Comment: Other
5:26:58 PMSystemThank you for contacting eBay Live Help!
5:26:58 PMSystemYou are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
5:27:55 PMSystemWe appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
5:28:21 PMSystemJerry M. has joined this session!
5:28:21 PMSystemConnected with Jerry M.
5:28:27 PM[eBaiting]My last chat accidentally got disconnected.
5:28:29 PMJerry M.Hello, thank you for waiting and welcome to eBay Live Chat! My name is Jerry. If you're a registered member, may I please start by having you confirm your User ID and first name?
5:29:32 PMJerry M.I am sorry that you got disconnected. It's possible that the agent you chatted with had technical issue.
5:29:41 PM[eBaiting]Yeah that happens a lot with me
5:30:14 PMJerry M.May I have your User ID please?
5:30:23 PM[eBaiting][My eBay ID]
5:31:14 PMJerry M.Thank you. How may I help you?
5:31:26 PM[eBaiting]My account is still stuck in the closing process.
5:32:33 PMJerry M.I'm glad you contacted us. I'd be glad to check this out for you.
5:32:34 PMJerry M.Just a moment while I check this out for you, please hold.
5:32:39 PM[eBaiting]ok
5:32:53 PM[eBaiting]No one else has ever said they are glad I contacted them
5:34:31 PMJerry M.I appreciate your patience.
5:34:57 PMJerry M.I will be transferring you to my Supervisor to assist you further with your concern, is that okay with you?
5:35:03 PM[eBaiting]Sure

2 minutes of radio silence...

5:37:00 PM[eBaiting]Today?
5:37:07 PM[eBaiting]Or should I come back tomorrow?
5:37:12 PM[eBaiting]I'll come back tomorrow anyway
5:37:13 PMJerry M.Yes,
5:37:23 PMJerry M.Just a moment please.
5:37:48 PMSystemMeridyth has joined this session!
5:37:59 PMMeridythThank you for waiting, this is Meridyth, supervisor on the floor. How can I help you today?
5:38:09 PMSystemJerry M. has left this session!
5:38:35 PM[eBaiting]Hi again Meridyth
5:38:42 PM[eBaiting]Fix all those technical problems from last week?
5:40:05 PMMeridythHow can I help you today?
5:40:31 PM[eBaiting]Can you reassure me we won't get disconnected first?
5:40:35 PM[eBaiting]Last week we did 3 times
5:41:22 PMMeridythWhat I can do for you today?
5:41:53 PM[eBaiting]Ok I guess I won't get disconnected, we've had a few back-n-forths
5:42:00 PM[eBaiting]I'm just checking on the status of my account
5:42:04 PM[eBaiting]Today is the 193rd day
5:42:14 PM[eBaiting]And to reassure everyone I'm not going away until it's closed
5:47:04 PMMeridythLet me check on the status. But If I am not mistaken, last week we informed you that it will take two weeks before it gets closed.
5:47:28 PM[eBaiting]Yes and before that it was 180 days
5:47:34 PM[eBaiting]Today is the 193rd
5:47:41 PMSystemMeridyth has left this session!
5:47:41 PMSystemThank you for contacting eBay Live Help!
5:47:42 PMSystemYou are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
5:47:56 PMSystemEddie P. has joined this session!
5:47:56 PMSystemConnected with Eddie P.
5:48:06 PMEddie P.Hello, thank you for waiting and welcome to eBay Live Chat! My name is Eddie . If you're a registered member, may I please start by having you confirm your User ID and first name?
5:48:14 PM[eBaiting]I got disconnected with Meridyth
5:48:41 PMEddie P.Oh, I'm sorry to hear that. How can I assist you today?
5:49:10 PM[eBaiting]She was looking into my account
5:49:16 PM[eBaiting]It is stuck in the closing process
5:49:44 PMEddie P.Okay, I will be transferring you to Merydith.
5:51:48 PM[eBaiting]Are we there yet?
5:52:01 PMEddie P.Yes, please hold on.
5:55:31 PM[eBaiting]Are we there yet?
5:55:34 PM[eBaiting]How much further?
5:55:36 PM[eBaiting]I'm tired
5:55:38 PM[eBaiting]I'm hungry
5:55:40 PM[eBaiting]I'm thirsty
5:55:45 PM[eBaiting]I have to go to the bathroom
5:55:51 PMSystemMeridyth has joined this session!
5:56:02 PM[eBaiting]See I told you I would get disconnected, but you did not believe me.
5:56:26 PMSystemEddie P. has left this session!
5:56:59 PM[eBaiting]Is your full name Meridyth McDisconnectypants?
5:58:43 PMMeridythThis is to inform you that we can no longer help within live chat, as your account is pending closure and you will need to wait. Thanks.
5:58:57 PM[eBaiting]Why?
5:59:28 PM[eBaiting]Why?
5:59:44 PM[eBaiting]Why?
5:59:56 PM[eBaiting]Why?
6:00:16 PM[eBaiting]AEIOU and sometimes Why?
6:00:36 PMMeridythPlease wait for the results of your account closure and request and I am sorry but we are no longer able to help you at the mean time.
6:00:41 PM[eBaiting]Why?
6:00:58 PM[eBaiting]Why?
6:01:22 PM[eBaiting]Why>
6:01:24 PM[eBaiting]?
6:01:30 PM[eBaiting]Sorry typed a ">" stead of a ?
6:01:47 PM[eBaiting]Why?
6:02:05 PM[eBaiting]Why?
6:02:21 PM[eBaiting]MICKE Why? Because we like you
6:02:45 PM[eBaiting]Why?
6:02:46 PMMeridythEven if we chat for hours, I cannot close your account right now.
6:02:49 PM[eBaiting]Why?
6:03:06 PM[eBaiting]Why?
6:03:18 PM[eBaiting]Why?
6:03:28 PMMeridythWe have informed you already about the status of your account.
6:03:31 PM[eBaiting]Why?
6:04:00 PM[eBaiting]Why?
6:04:23 PM[eBaiting]Why?
6:04:45 PM[eBaiting]Ok I think I ran out of Why? jokes

I just left it sitting and eventually was disconnected. But since this was Meridyth I'm not sure if she ended it herself or had another technical glitch.

[Total chat time: 38 minutes.]

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