5/11/2007 (Day 197)

5:29:54 PM	System	Initial Question/Comment: Other
5:30:00 PM	System	Thank you for contacting eBay Live Help!
5:30:00 PM	System	You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
5:30:53 PM	System	We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
5:31:36 PM	System	Jeff R. L. has joined this session!
5:31:37 PM	System	Connected with Jeff R. L.
5:31:41 PM	Jeff R. L.	Hello, thank you for waiting and welcome to eBay Live Chat! My name is Jeff. If you're a registered member, may I please start by having you confirm your User ID and first name?
5:31:43 PM	[eBaiting]	Hi
5:31:49 PM	[eBaiting]	Sorry I got disconnected last time
5:32:01 PM	Jeff R. L.	No worries! How may I help you out today?
5:32:15 PM	[eBaiting]	There is something wrong with my account
5:32:31 PM	[eBaiting]	It should be closed but I can still sign in
5:33:52 PM	System	Jeff R. L. has left this session!
5:34:27 PM	System	Kenny W. has joined this session!
5:34:27 PM	System	Connected with Kenny W.
5:34:35 PM	[eBaiting]	whoa what happened?
5:34:41 PM	[eBaiting]	I got disconnected
5:35:04 PM	Kenny W.	Hello again. Was there something else I could help you with besides the closure of your account, because the status of this has not changed.
5:35:10 PM	[eBaiting]	How much?
5:35:18 PM	Kenny W.	And unfortunately will not change regardless of how many times you come into chat.
5:35:25 PM	[eBaiting]	How much will it cost?
5:35:32 PM	[eBaiting]	I will pay you $50 to close it now
5:36:14 PM	Kenny W.	This is not possible as the process is already in affect.
5:36:19 PM	[eBaiting]	$100
5:36:42 PM	Kenny W.	As stated early it's an automated process to have your account closed and can take some time.
5:36:52 PM	Kenny W.	No amount of money can change this as it is not possible to close this faster.
5:36:58 PM	[eBaiting]	$300
5:37:13 PM	[eBaiting]	eBay is all about making money, I know there's a price
5:37:17 PM	[eBaiting]	$400
5:37:39 PM	[eBaiting]	Be worth it just for all the hassle I've been
5:37:47 PM	Kenny W.	There is no price you could offer to have this closed as again, this is not possible.
5:37:52 PM	[eBaiting]	$500
5:38:01 PM	Kenny W.	If there was nothing else I could help you with today, I will need to let you go.
5:38:06 PM	[eBaiting]	$750
5:38:44 PM	[eBaiting]	I know, you can't say yes now
5:38:46 PM	[eBaiting]	But email me
5:38:49 PM	[eBaiting]	[My email address]
5:38:53 PM	[eBaiting]	When you're not working
5:38:56 PM	[eBaiting]	Then we'll talk
5:40:26 PM	Kenny W.	Wa there anything else not involving the closure of your account today?
5:40:39 PM	[eBaiting]	Not now but email me later okay?
5:40:49 PM	[eBaiting]	We'll work something out
5:41:38 PM	Kenny W.	Thank you, have a nice day. As you have been informed in the past, please do not come back into live chat again unless you have concerns we can further help you with. We may be forced to take further action within this situation.
5:41:38 PM	Kenny W.	Bye for now.
5:41:53 PM	[eBaiting]	What further action?
5:42:00 PM	System	Kenny W. has left this session!
5:42:01 PM	System	The session has ended!
[Total chat time: 12 minutes.] Unfortunately Kenny cut me off before I could learn what further action might be taken. So of course I had no choice but to...
5:45:05 PM	System	Initial Question/Comment: Other
5:45:11 PM	System	Thank you for contacting eBay Live Help!
5:45:11 PM	System	You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.
5:46:03 PM	System	We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.
5:46:03 PM	System	Kenny W. has joined this session!
5:46:03 PM	System	Connected with Kenny W.
5:46:13 PM	[eBaiting]	What further action?
5:46:20 PM	[eBaiting]	I just want to know
5:46:52 PM	Kenny W.	Hello again.
5:47:02 PM	System	We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.
5:48:03 PM	System	We are sorry for the delayed connection. Your question is important to us and one of our representatives will be with you soon.
5:48:23 PM	Kenny W.	All you can do in this situation is wait for your account to close. There is nothing further we can do in this situation.
5:48:39 PM	[eBaiting]	So there is no further action?
5:48:40 PM	Kenny W.	And further action would be to disconnection of your chats.
5:48:47 PM	[eBaiting]	Oh is that all?
5:49:10 PM	Kenny W.	Yes, as there is nothing we can do to close your account further.
5:49:38 PM	Kenny W.	I would like to know again what the issue with waiting 14 days?
5:49:40 PM	[eBaiting]	This is far from over
5:49:44 PM	[eBaiting]	The issue is:
5:49:48 PM	[eBaiting]	I ALREADY waited 180 days
5:49:49 PM	Kenny W.	Everything is unable to be used already.
5:50:06 PM	[eBaiting]	Then something got screwed up in the system and I had to resubmit it
5:50:13 PM	Kenny W.	Okay, then after that we sent you an email confirming that it would be closed in 14 as it's already in the process.
5:50:15 PM	[eBaiting]	So I had to wait another 14 days
5:50:21 PM	[eBaiting]	I can't believe that after last time
5:50:31 PM	[eBaiting]	It is a sense of final closure that I am after
5:50:40 PM	[eBaiting]	When somebody dies you bury them as soon as possible
5:50:41 PM	Kenny W.	May I ask which day you sent in your request?
5:50:50 PM	[eBaiting]	You do not leave them rotting for 180 days and then another 14
5:51:03 PM	[eBaiting]	Even though they're already dead
5:51:20 PM	[eBaiting]	My original request?
5:51:27 PM	[eBaiting]	Would have been in early October 2006
5:51:28 PM	Kenny W.	This is someone's account, which goes through a closure process.
5:51:47 PM	[eBaiting]	My resubmitted rerequest was April 30th
5:52:05 PM	[eBaiting]	Yes but why must it go through the closure process TWICE?
5:52:06 PM	Kenny W.	These is a processing time, and as you state, it didn't get processed the first time, but there is confirmation that it has already been placed in the process.
5:52:12 PM	Kenny W.	I have checked all your account details and see this.
5:52:17 PM	[eBaiting]	It is not my fault it did not get processed the 1st time
5:52:20 PM	[eBaiting]	It is eBay's
5:52:28 PM	[eBaiting]	They should make an exception and just close the thing already
5:52:35 PM	[eBaiting]	What is to prevent it from getting screwed up the 2nd time?
5:52:42 PM	[eBaiting]	And the 3rd 4th 5th 6th ad infinitum?
5:53:10 PM	Kenny W.	The first request did not even get put through.
5:53:11 PM	[eBaiting]	See now wouldn't it be worth $500 to get rid of me?
5:53:15 PM	[eBaiting]	Yes it did
5:53:23 PM	Kenny W.	So it may have been a connection issue on either end, and I apologize if that was the case.
5:53:27 PM	[eBaiting]	I have the confirmation email somewhere
5:53:33 PM	Kenny W.	But now, I see it has been processed unlike the first time.
5:53:46 PM	[eBaiting]	So I waited 180 days for nothing?
5:54:13 PM	[eBaiting]	Why didn't you tell me this the first 25 times we talked?
5:54:22 PM	[eBaiting]	What other info are you withholding from me?
5:54:37 PM	Kenny W.	To be honest, yes. You may have wanted to contact us prior to that time so we could help you get this started.
5:54:56 PM	[eBaiting]	You know what the real problem is?
5:55:05 PM	[eBaiting]	Nobody can communicate w/ Trust & Safety except through email
5:56:21 PM	Kenny W.	The reason is due to members requiring additional investigations of accounts to help ensure they are taking the correct action.
5:56:28 PM	[eBaiting]	I assure you I am
5:56:33 PM	[eBaiting]	taking the correct action
5:56:43 PM	[eBaiting]	I knew that the day eBay wrongfully suspended me back in October
5:56:47 PM	[eBaiting]	What is to check?
5:57:22 PM	Kenny W.	Account information, the specific items, there are many different variables which will need to be checked within an account.
5:57:38 PM	Kenny W.	Again, there is nothing which can change the amount of time which will close your account at this time.
5:57:45 PM	[eBaiting]	What is to check?
5:57:52 PM	Kenny W.	You have now processed the closure correctly the second time around, so you will simply need to wait.
5:58:05 PM	[eBaiting]	I wish I could believe that
5:58:15 PM	[eBaiting]	But I just know something is going to get screwed up again
5:58:23 PM	[eBaiting]	I can feel it
5:58:26 PM	Kenny W.	Well it's in the process.
5:58:33 PM	[eBaiting]	Yeah but for how long
5:58:37 PM	[eBaiting]	until it gets "stuck"
5:58:44 PM	Kenny W.	The past request was not. So basically, it's only been a few days since the correct request.
5:58:55 PM	[eBaiting]	And what day will it be finished?
5:59:28 PM	Kenny W.	I would have suggested you contact us to check if the close was in process a few weeks after your first request.
5:59:39 PM	[eBaiting]	A FEW weeks?
5:59:40 PM	Kenny W.	14 business days after you received your email.
5:59:49 PM	[eBaiting]	Ok 2 weeks
5:59:51 PM	[eBaiting]	2 is a couple
5:59:56 PM	[eBaiting]	A few is 3 or more
5:59:59 PM	[eBaiting]	But not more than 6
6:00:04 PM	[eBaiting]	That is the way of things
6:00:22 PM	Kenny W.	Sure, you can contact us back in 2.
6:00:25 PM	[eBaiting]	Am I draining away your life force Kenny?
6:00:25 PM	Kenny W.	or a couple.
6:00:44 PM	[eBaiting]	But it has already been 5 days so that leaves 9
6:00:47 PM	Kenny W.	Not at all, I'm happy to help any way I can.
6:00:58 PM	[eBaiting]	If you enjoy this I will keep coming back
6:00:59 PM	Kenny W.	Yes, that's right. 9 is the amount of time you may come back.
6:01:16 PM	[eBaiting]	To make me go away you must say you hate my guts
6:01:19 PM	[eBaiting]	And you hope I die

But Kenny wouldn't say that. BTW I hope you noticed I was able to start the second chat immediately following the first, and get the exact same person again. This shows how understaffed they are, and how ill-equipped they are to deal with an onslaught of eBaiting.

[Total chat time: 16 minutes.]